The National Club Association (NCA) has been the advocate for the private club industry in Washington, D.C., for more than 55 years. As the voice of private clubs on Capitol Hill, NCA ensures that club concerns are forefront when legislative and regulatory issues affecting the industry are being decided. In addition, NCA provides club leaders an outstanding array of resources on club industry trends, governance best practices, legal and operational matters and ways to strengthen club leadership. NCA's Club Members are among the most prestigious private clubs in the country.
NCA is currently seeking a Membership Development Manager based out of its Washington, D.C., office who can help the association continue to grow and prosper. This individual will be responsible for the overall recruitment, retention, and strategies related to achieving membership growth. The core responsibilities include actively managing the full life cycle of a member from the beginning of the sales cycle to the closing the sale, as well as managing the relationship and retaining dues. This position reports directly to the CEO.
The responsibilities and duties of the position include, but are not limited to:
New Member Recruitment
Create and implement campaigns for recruitment of new members.
Collect and organize new lead information on clubs such as GM, prior contacts, open lines of communication, and boost these outreach efforts.
Identify and close new member opportunities.
Meet and communicate the value-added benefit of our services to prospects; follow-up to ensure understanding and interest.
Be able to respond appropriately and handle objections when prospects respond undesirably to outreach efforts. Identify and understand their reason for objecting.
Execute new member orientations.
Assist other staff or cross-functional teams to create and update NCA membership and product/service marketing materials to drive new membership opportunities.
Serve as point of contact for members to ensure timely response to all inquiries.
Manage implementation of member retention strategies.
Actively and consistently engage members to gather information on club and activities to stay current and topical and to regularly demonstrate NCA value.
Identify “At Risk” members and strategizes with leadership team to determine appropriate initiative to retain members.
Attend industry conferences, seminars, and meetings to increase involvement and presence of NCA services.
Serve as a liaison to the Membership Committee.
Regularly utilizes the association’s membership database and CRM system to help maintain accurate rosters and records for each member.
Identify key contact person(s) and those who make decisions for all new and existing members.
Help ensure database information is accurate and up-to-date and collaborates with database specialist to identify and correct any issues
The ideal candidate will possess the following skills and abilities:
Ability to be a strategic thinker who can create consensus; can synergize with fellow team members with the ultimate goal of increasing member value.
Strong relationship-building skills with staff, members, prospects, and other key stakeholders over the phone and in person.
Experience in new business recruitment and member retention with the ability to successfully promote programs, products, and services to members, preferably in a trade association environment.
Ability to prioritize with conviction and communicate decisions effectively.
Proven track record of successfully developing membership and sales opportunities.
Highly organized and experienced managing multiple projects.
Proven record of accomplishment of growing strong client relationships.
Strong solutions thinker, proactive with solid organization and project management skills.
Ability to construct campaigns to attract new member opportunities.
High proficiency in Microsoft Office.
Excellent interpersonal, verbal, and written communication skills.
Familiarity with the golf or private club industry a plus.
Education and/or Experience:
Bachelor’s Degree in business or related field.
Minimum three years of relevant experience in developing, managing and executing sales strategies.
Minimum three years of experience delivering exceptional customer service.
Minimum three years of experience in prospecting/sourcing new business.
In addition to a competitive salary we offer an exemplary benefits package to our employees. We offer exciting opportunities in an energized environment. If you are interested in applying, please forward your resume to email@example.com. We look forward to hearing from you.
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