Reporting to a Director for Facilities Services (FRES), serve as liaison between FRES and the University community for facilities related issues. Maintain and develop strong customer relations while managing multiple priorities and developing acceptable service levels. Maintain customer/vendor contact within designated area; including but not limited to, preparing and maintaining an in-depth understanding of building level expense/purchase detail; preparing statement of work for facility maintenance, service, and minor repair projects; providing high level cost estimates for projects; manage O&M contracted services; and working with customer to develop/manage their current and long term needs. Develop and update, as needed a three-year business plan. Represent customer and participate in internal prioritization and scheduling of service provision. Consult with housekeeping and trade managers to ensure established service levels are being met and that all work is conducted as safely as possible. Establish and maintain, with customer, on-going capital and facility renewal projects list. Work with customer to assure smooth turnover of newly renovated or constructed space; participate in construction meetings. Code and pass along for approval all vendor requests for payment. Maintain fiscal responsibility within established guidelines, and report on variances to budget. Develop general reporting mechanism for customer. Work collaboratively with numerous internal and external parties to identify and implement actions to achieve the energy and carbon footprint reduction and overall sustainability goals as specified by the Climate Action Plan.
A Bachelor's Degree in Engineering and 5 to 7 years of related experience preferably in an academic or similarly complex environment or an equivalent combination of education and experience. Demonstrated excellent interpersonal, written/verbal communication, and organizational skills. Strong financial and analytical skills. Proven record of strong customer service skills. Knowledge of basic computer software (Microsoft Office). Demonstrated ability to exhibit good judgment and be able to manage multiple priorities in a fast-paced, diverse environment. Knowledge of building systems and risk-based preventative maintenance systems desired. Familiarity and experience in unionized labor environment desirable. This position will require the individual to be on-call 24/7. Proven knowledge of OSHA, Building Codes, Project Management, Contracting and Project Estimating.