Isle Utilities is a boutique technology and innovation consultancy with global headquarters in the UK and local headquarters in Palo Alto, CA. Isle aims to accelerate the commercialization of disruptive emerging water technologies. We do this through two core capabilities, through our Technology Approval Group (TAG) – a unique innovation forum for global water utilities and our advisory services.
TAG is a unique innovation forum for water utilities that was established in the UK in November 2005 and is a core distinction of the Isle Utilities brand. The aim of the forum is to accelerate the market uptake of novel technologies within the water sector. This is done by engaging the end-users (i.e. water utilities), venture capital investors and potential industry partners (i.e. contractors, consultants) during the pre-commercial stages of technology development. Typical TAG forums are delivered by Isle throughout the US for our members.
Reporting to: Managing Director, US
Direct Reports: None (at present)
Budget Responsibility: Yes
To support the continued growth of the US division of Isle, we are currently seeking a candidate that can manage the existing 3 TAG forums: Ohio Valley, Northeast, and Southeast. The successful candidate will identify the priorities and interest of the water utility community, work with the Isle TAG team to scope out the best available solutions, and facilitate meetings that engage innovators with end users. The Head of TAG East will be responsible for delivering a high-quality service, ensuring client satisfaction, and generating new memberships in TAG.
TAG Business Development
Grow water utility participation of existing Eastern TAG groups to defined targets
Identify and engage with potential clients / stakeholders to bring them into regional meetings
Lead the formation and development of new regional TAG groups to agreed plans
TAG Client Engagement
Build strong client relationships with existing TAG members to maximize retention
Work closely with TAG members to understand their key business drivers and technology needs
Build strong relationships with technology companies to secure their involvement in TAG and the potential for follow-on work
TAG Innovation Workshop Facilitation
Lead the delivery of Innovation Workshops that introduce emerging technologies to clients at their sites throughout the Eastern US.
Other accountabilities – Isle Utilities is a small company; therefore, many key business activities may also require input from the Head of TAG. These may include, but are not limited to:
Marketing – support the marketing needs of the company and participate in relevant promotional networking events / seminars / conferences.
Consulting Projects – Constantly seek opportunities for Isle US to undertake consultancy projects to support clients, such as market scoping studies, collaborative technology trials, horizon scans, etc.
Education in Business Administration, Communication, or Engineering
Post-graduate education and professional certifications are a plus
Minimum 5 years’ experience of business development, communications, and/or client relationship management, minimum of 3 years must be within the water industry
Experience working with water utilities, water and wastewater agencies with evidence of relationships across different management levels within the organization, particularly with senior leadership
Demonstration of successful client relationship management and/or program management within the water sector
Expertise around water and wastewater applications, processes, regulatory requirements, with preferred insight to commercial dynamics, is preferred
Demonstration of excellent communication / facilitation skills and professionalism is a must
Strength in project/territory management, high organizational skills, and ability to work in a fast-paced environment
You will be:
A passionate ambassador of innovation, sustainability, and best practices in water!
An excellent communicator – presenting, writing, speaking
A motivated self-starter with the ability to work with little direction
Confident in dealing with a variety of client stakeholders
Able to cultivate, develop and maintain diversity of existing client relationships
Ability to identify challenges and provide constructive approach to address it
Successful in time management and working remotely
An individual of high integrity and strong work ethic
Eastern US, preferably in the Ohio Valley, Northeast, or Southeast region. The role will be based from home with frequent interstate travel (~25%) required to support TAG operations and clients. Therefore, candidate must reside within reasonable distance to a major international airport.
Isle Utilities is a boutique technology and innovation consultancy specializing in clean technology with a core focus on water and wastewater. We have a proven track record in accelerating the development and commercialization of emerging technologies through our Technology Approval Group (TAG) model.
The Isle TAG model operates throughout the world, bringing new innovative technologies to our members throughout the US, Europe, Australia, Singapore and the Middle East.