As the General Manager of a Presort Facility at Pitney Bowes, you thrive on helping our clients earn the best possible discounts on First Class and Standard postage and you deliver with precision. You see opportunities where others see challenges.
Build. Deploy. Bridge. Grow.
In this role, you’ll join our Presort team and report to the Regional Vice President. With 34 Presort centers across the US and several General Manager needs at any time... Currently, our needs are in Ashland, VA, Detroit, MI and St. Louis, MO. You will be responsible for:
• Oversees Operations Manager’s organization and scheduling of production operations to assure quality of service and customer satisfaction of all mail processing services, as well as postal regulation compliance in all processes. • Schedules and conducts quarterly customer meetings with top ten clients. • Assists Sales Executive in sales calls and quarterly reviews. In conjunction with Operations and Sales Team, evaluates customers’ mail to determine pricing structure and feasibility of processing. Reviews all new business proposals with VP-Sales and Marketing and/or President/COO. • Responsible for the professional development of all staff members, provides direction, addresses problems and complaints as needed, insures company policies, practices and guidelines and applicable laws are followed at all times. Reviews and approves pay increases, promotions, disciplinary actions, hiring, and terminations in conjunction with VP-Human Resources, provides support and assistance in resolving employee relations issues. • Assures quality and customer satisfaction is emphasized in all processes and services provided. Holds ultimate responsibility for correctness and integrity of all USPS paperwork. Required to perform unannounced audits and verification of information presented to USPS and customers. Responsible for attaining and maintaining Mail Certification’s. • Reviews and assures accounts receivable are collected in a timely manner, according with Presort policies and procedures. Assures proper billing information is submitted to corporate office with accuracy and timeliness. • Prepares budget information by analyzing expenses, new business, loss business, equipment needs, personnel changes, etc. Arrives at budget meetings fully prepared with documentation, spreadsheets and validation of assumptions used. • Responsible for the overall upkeep and maintenance of the facility. Assuring a safe work environment and proper security for the mail. Oversees security systems, as applicable. • Develops and maintains strong working relationship with the USPS and top ten customers. • Actively supports all safety initiatives. Assures active Safety Committee is in place and that all safety issues are addressed quickly and thoroughly. Reviews Workers Comp reports to determine operating center challenges and opportunities in WC loss control effort
• 5 years or more of successful managerial level experience in sales/marketing/customer service in a service environment. Verifiable evidence of sales abilities and the capability to build strong, service oriented customer relationships. • Ability to read, analyze and interpret general business periodicals and USPS postal regulations. • Ability to prepare reports and effectively present information and respond to questions from groups of managers, customers and employees. • Understanding of financial reporting concepts and the effect of daily operations on the operating statement and financials. • Ability and desire to develop staff members, monitor progress and provide input for professional growth. • Ability to calculate and prepare various reports regarding volumes, rejects and other pertinent data. • Excellent communication and interpersonal skills, demonstrating fairness in decisions, ability to maintain professional demeanor in stressful situations and show respect to all. Strong verbal and written communication skills. Ability to negotiate and mediate situations to a constructive conclusion. • Proficiency in spreadsheet and database applications in Microsoft Office environment. Knowledgeable of PC applications and statistical reporting. • Requires the ability to travel to various cities for industry forums, corporate meetings and training, approximately 10-15% of the time.
Our Presort Services team is a national outsource provider of mail presort services for first-class and standard-class mail in the U.S. and a workshare partner of the United States Postal Service (USPS). Our Presort Services network provides mailers with end-to-end solutions from pick up at their location to delivery into the postal system. Through our network of 33+ U.S. locations, and with our fully customized proprietary technology, we process approximately 15 billion pieces of mail annually and are able to expedite delivery and optimize postage savings for our clients.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.?
At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything, we do, we deliver accuracy and precision to drive meaningful impact.