Facility Maintenance company in Dania Beach, FL with over 10 years in the industry providing remodeling and facilities maintenance services to the retail and restaurant markets is currently seeking a highly-motivated and qualified Facilities Maintenance Account Manager. The candidate will possess the ability to multi-task and interact professionally with others.
OVERVIEW: The Account Manager has the overall responsibility of maintaining existing customer and vendor relationships through high levels of customer service, while increasing business opportunities.
The Account Manager must possess good communication skills, always be prepared and organized, play well with team members, and have the ability to build and motivate a team.
The Account Manager should not be afraid to take calculated risks, always be there for his team, be solution oriented, and able to understand the requirements and expectations of the stakeholders.
Receives, plans and coordinates project work orders related to facilities maintenance for plumbing, electrical, handyman/general contractor and HVAC.
Engages vendors to meet the needs of work orders as written.
Analyzes and determines needs of customer to decide on necessary scope of work.
Oversees progress of work orders from inception to completion.
Handle job escalations and communicate services issues to Senior Account Manager.
Resolves issues and refers significant issues to regional/corporate contact.
Ensures vendors understand scope of work and helps to define details.
Negotiates pricing with vendors if necessary to achieve results within budget.
Strengthen relationships with existing accounts.
Review measurements and ensure goals set for the team are met.
Review and approve invoices and proposals.
Ensure any changes to scope of work are documented and approved.
Mentor, train, and lead team to increase productivity and maintain goals.
Ensure customer satisfaction and follow up
Ideal candidate comes with up to 2 years of experience in retail, construction, commercial general contracting, project management, vendor management or account management.
Ability to multi-task in a fast paced environment.
Must have good understanding of facilities repairs, including plumbing, electrical and HVAC. Previous experience is preferred.
Extensive use of computerized client management systems.
CAD a plus but not necessary.
Experience working with & managing sub-contractors.
Microsoft Suite of products including Excel, Outlook, Word, FacilIT, Big Sky, Service Channel and or FMPilot v2.0 would be a major plus.
Must have expert level communication skills, verbal and written skills, ability to comprehend and construct correspondence, listening skills, telephone skills, persuading and negotiating skills, information gathering skills, presentation skills, supporting skills, and the ability to accept criticism.
High organizational skills in managing multiple projects simultaneously.
Building strong internal and external relationships with the team, vendors, and clients using effective verbal and written communication.
High attention to detail within fast-paced environment.
Headquartered in South Florida, All American Facility Maintenance, Inc., is owned and operated by a 3rd generation contractor and master electrician, and has 23 years-experience in facility maintenance, remodel, and construction industry.
Aside from major retailers, some of our Client’s also include Property Managers and Landlord’s that know they can depend on us for emergency and/or routine re...pairs and construction projects. AAFM provides services nationwide (including Puerto Rico, Hawaii, and Alaska) to retail stores, restaurants, grocery stores, banks, clothing stores, restaurants, supply chains, and more.
To maintain quality control, the majority of our work is completed by our own technicians. We are available to our Client’s 24 hours per day, 7 days a week, weekends, holidays, and in the event of natural disasters.