Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Provides initial technical services to college and provide first level technical support in assisting with hardware and software problems.
Assists with help desk coverage including answering calls, inputting incidents and helping with walk-in support.
Deploys and troubleshoots Windows OS on a daily basis as well as working with specialized software and hardware.
Collaborates with other technicians to tackle complex issues.
Follows up with customers to ensure issue has been resolved.
Performs all other tasks and duties assigned by Supervisor.
Such statement of specific duties shall fall within the Human Resources Division Classification Specification. All higher education Classification Specifications shall be available at the Board of Higher Education website: www.mass.edu
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in electrical or electronic system repair, the major duties of which included installing, constructing, maintaining and repairing electronic or electrical systems or equipment, or (B) any equivalent combination of the required experience and the substitutions below.
A certificate from a recognized school above the high school level in electronics or electrical engineering may be substituted for the required experience.*
An Associate's degree in electronics or electronics technology may be substituted for the required experience.*
A Bachelor's degree with a major in electronics or electrical engineering may be substituted for the required experience.*
*Education toward such a degree/certificate will be prorated on the basis of the proportion of the requirements actually completed.
1-2 years of recent experience as a helpdesk technician or equivalent
Experience in providing customer service
Ability to plan, assign and coordinate the activities of others
Understanding of the Windows Operating System, Microsoft Office Suite, and general computer hardware and software troubleshooting
Understanding of computer operations and function of hardware, software, and networking
Ability to set and change priorities amongst multiple competing constituencies, projects, and resources
Excellent written and verbal communication skills
Ability to work effectively on a team and with other groups, and work with staff at all levels in problem resolution, training, teaching and tutoring
Knowledge of deployment of IT assets
AFSCME union position, full-time, state funded with benefits
A cover letter and resume are required, please apply online.
Please Note: Applicants MUST apply online. Faxed, emailed, or mailed in resumes and/or materials will NOT be accepted. Due to the high volume of applications we receive, we are unable to provide individual feedback on application statuses. Please refrain from contacting the hiring manager and/or hiring department via phone, email, fax, mail, third person party or vendor and in person. Failure to comply, may result in application withdrawal.
Massasoit Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the Title IX Coordinator, Yolanda Dennis, Office of Diversity and Inclusion, 508-588-9100 x1309, Brockton Campus, Administration Building, Room 229, email@example.com, or the College’s Affirmative Action Officer, Donna R. Boissel, Human Resources, 508-588-9100, x1505, Brockton Campus, Administration Building, Room 233, firstname.lastname@example.org, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.
Women, Minorities, People with Disabilities and Veterans are encouraged to apply.
We at Massasoit Community College pride ourselves in our tradition of excellence and in our historic mission of accepting all who desire to learn. We are dedicated to creating a challenging and supportive environment where the members of our community can attain their educational and personal goals. We encourage all to take responsibility for their learning, to discover their potential, and to ach...ieve their ambitions.Recognizing that our diversity is an important source of our strength, we respond to the needs of our community and expect that everyone at Massasoit respects the rights and affirms the dignity of all people. We strive to construct a safe and trustful environment where together we can engage in open dialogue.