A results-driven self-starter, who can provide strong leadership, set a clear managerial strategy and infuse an urban, mixed-use center with a service-driven culture throughout all levels.
An experienced leader with an ability to drive operational and financial success, collaborate with a wide variety of partners, work with an in-house team, implement short and long-term goals to enhance a place that the customer stays longer and return often.
Management and operation of this urban center will require an extremely sophisticated approach and a wide variety of capabilities. The General Manager will oversee all aspects of management, marketing, and operations including:
Direction of the overall management structure, including identifying and retaining the appropriate third-party management and, if necessary, in-house staff resources necessary to implement a successful management program.
Physical asset management of all buildings (retail, residential and office) on the site, along with accompanying Master Association.
All daily property operations, including security, maintenance, and programming of public spaces, garages, and an adjacent strip center.
Provision of a broad range of urban services to the property including operation and maintenance of public improvements and operation of an extensive parking and shuttle system.
Participate actively in all forms of budgeting and financial management relating to the operation of the property.
Establish and maintain professional relationships with all tenants, major vendors and community and county leaders.
Direct communications practices and programs that drive tenant retention.
Establish a customer service culture at all levels such that the public, homeowners, consumers, tenants, vendors, have unique and positive experiences in all dealings with the development and its management.
Assess, select and monitor multiple independent vendor and service firms to affect critical and efficient operational needs.
In conjunction with the Facilities Engineer, oversee service contract requirements, specifications, bids, negotiations and vendor management.
Support of office, retail and residential leasing activities directed by leasing staff, brokers and other third-party resources.
Support of tenant construction activities carried out by in-house tenant construction staff.
Ensure enforcement of lease agreements.
Direct risk management efforts to minimize exposure and losses to property owners.
Establish and maintain industry contacts and be the active member of industry and local business associations and organizations.
Drive and source additional income and revenue in marketing and branding partnerships in alignment with overall District strategy.
Assist in the development of marketing and budget for the marketing plan of the property, including identity, retail, residential, and consumer marketing programs.
Strategically position the property’s customer’s perception as a product that includes retail, restaurants, residential and office.
10+ years’ experience in property management with significant supervisory responsibility in retail/entertainment and/or urban renewal project with a large residential component.
College degree highly preferred
Professional designation (CPM, RPA, CSM or equivalent) strongly preferred.
LEED Accreditation (GA, AP) strongly preferred
Strong PC skills in programs such as Excel.
Experience with JD Edwards and Angus Systems
Must be detail oriented, organized and analytical.
Strong written and verbal communication skills.
Strong presentation, negotiation, and interpersonal skills.
Strong ability to establish project goals, timelines, and
Proven teambuilding skills and team leadership experience.
Poline Associates is an international executive search firm specializing in the shopping center industry.
We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.