The Building Services Manager position directs institutional housekeeping program for buildings/facilities serviced by the 2nd and 3rd shift teams, which is made up of 47 buildings with approximately 2,170,913 square feet of cleanable area. Provide supervision, management and technical support to custodial supervisors and front line staff, to ensure compliance with University cleaning standards, sustainable cleaning practices, safe workplace practices, and applicable regulatory codes to maintain a clean and safe environment for students, faculty and staff.
Plant Operations provides facilities support for all construction, renovation, and routine maintenance of University Central space and facilities; housekeeping services for approximately 5.8 million square feet of academic, administrative, residential, and recreational space; grounds care for 330 acres that are a registered arboretum; turf care for athletic fields; and utilities for the University Central and the Medical Center. This position will report to the Director of Operations for the Facilities Department.
About Vanderbilt University:
Vanderbilt is a renowned private institution founded in 1873 located a little more than a mile from downtown Nashville, TN. The university's students, faculty, staff and visitors frequently cite Nashville as one of the perks of Vanderbilt. VU is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt was recently ranked #1 in the Princeton Review among 382 top colleges and universities for ‘happiest students’ - as well as #2 for ‘best quality of life’ and ‘great financial aid,’ #5 for ‘best run colleges’ and ‘beautiful campus,’ and #6 for both being in a ‘college city that students love’ and having ‘great campus/city relations.’
Duties and Responsibilities:
Manage and oversees administrative and operational activities of the Building Services 2nd and 3rd shifts
Plan and prioritize work; prepare schedules for the department and special projects
Manage administrative activities of the department to include, recruiting, disciplinary actions, monitoring of time and attendance transactions through an automated time keeping system; administer the union contract within area of responsibility
Manage logistic actions in support of the department; supplies acquisition and distribution, equipment replacement, equipment maintenance program, equipment and supplies inventories and accountability
Manage the building inspections and quality assurance programs
Manage work requirements and maintain work status through AiM; automated work management system
Delegate assignments to supervisors and monitor progress
Coordinate and initiate procurement of vendor services
Responsible for initiating, coordinating and managing emergency response of all facilities water restoration and mitigation actions of incidents during the 2nd shift operations
Manage the night specialty services for 90% of the campus events
Manage the entire campus carpet care program
Directly responsible for overseeing operational activities and performs quality control of contracted custodial services of the 3rd shift for a total of 15 buildings with a workforce of 37 employees and 4 supervisory staff
Assess the need of maintenance, repair and improvements for compliance with the university standards
Works closely with University schools and departments to monitor custodial services requirements and performance, and responds quickly to correct custodial quality and services delivery concerns.
Provide leadership and counsel to management team and staff
Develop and implement training programs for supervisors and custodial staff
Ensure compliance with health and safety standards
Responsible for coaching and professional development of 5 direct report supervisors.
Manage expenditures against budget; prepare necessary documentation for supervisory review/approval, tabulate budgetary data, calculate figures, and check for accuracy
Oversee and manage procurement actions of subordinate supervisors
Manage and monitor operational overtime requirements of the department
Assist senior management team with establishing and maintaining the internal process for tracking purchase requests, vendor requests, and various programs
Stay current with VU operating systems: Concur, ePac, SkyVU, and others
Candidates must have an Associate's Degree and 8 years of experience working in facilities, custodial/housekeeping services for a large organization with multiple buildings.
Candidate must have at least 6 years of progressive supervisor/management experience in the custodial/housekeeping field.
Preference will be given to candidates with a Bachelor's Degree and 6 years of management experience
Must have strong organization, communication and interpersonal skill, relevant technical and functional expertise, leadership and personal effectiveness. Multi task management, quality assurance and customer relations skills are also essential for this position.
Basic computer skills and working knowledge of MS Word, Excel and Power Point.
Required Soft Skills
Ensures staff have the tools and resources to do the job
Holds everyone in the workgroup accountable for accomplishing the outcomes of the unit.
Addresses problems among the workgroup when they arise, rather than letting them fester
Praises publicly. Is genuinely appreciative of the accomplishment of members of the team
Criticizes privately. Focuses more on how to do it better next time than how it went wrong this time.
Shares a clear vision for the work of the unit, and is clear about what outcomes are expected
Provides clear guidance and direction, doesn't change direction with the wind.
Let's the buck stop with them; owns the outcomes for the work unit, and doesn't throw subordinates under the bus if things go wrong
Is clear with the deliverables and outcomes needed, but allows members of the work unit to tackle the problems in the way they see fit, without micromanaging every process. Understands that the destination – rather than the exact route – is what's important.
Seeks first to understand before making decisions. Doesn't shoot first and ask questions later. Solicits input from a diverse group of others, including members of the work group, other stakeholders, and naysayers/critics, when faced with complex challenges, before making a decision. Identifies options and hones in on pros and cons of each option. Let's others know where they are in their decision-making process.
Makes decisions, even in the face of incomplete information, rather than avoiding making decisions
Practices what they preach; doesn't set expectations of others that they don't live up to themselves
Pitches in to help the team when it really needs help
Communicates in ways that are clear and succinct, rather than confusing or ambiguous.
Communicates early and often, even as information is evolving.
Willingly shares their expertise with their direct reports; actively coaches
Is willing to learn from their direct reports
Thinks creatively when tackling a challenge; questions the status quo in search of better ways. Looks for insights, assesses risks.
Is willing to course-correct if things aren't going as planned, even after decisions have been made and communicated.
Welcomes inquiry and recognizes mistakes as learning opportunities.
Cares about their employees as people, not just as ‘resources’
Makes this a fun place to work. Enhances camaraderie, builds trust, and invites members of the work group to be their authentic selves. (Research says that the statement ‘this is a fun place to work’ is the single most highly-correlated statement to the overall ‘taking everything into account, I consider this a great place to work.’ Fun is not a driver of great workplaces, but it's an important barometer.)
Champions the work unit's cause, and makes compelling business cases for its needs.
In addition to offering a lively community that encourages learning and celebrates diversity, VU offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses and dependent children. Also, after five years of service, Vanderbilt will pay up to 55% of the tuition for up to three dependent children to earn a bachelor's degree. Learn more about Vanderbilt's benefits at VU Benefits Overview
Internal Number: 1700476
About Vanderbilt University
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.