The successful hire will coordinate with team members and stakeholders to complete network projects. They will provide thoughtful and experience-based administration of large scale network environments, and generate service quality reports based on relevant criteria for a wide range of audiences. They will monitor to affirm that the network service is meeting service level agreements and co-construct improvement plans with Infrastructure Design teams as necessary. They will understand the diverse needs of campus clients and assist in the development and planning processes to build future revisions of the network infrastructure. They will maintain network performance by collaborating with users to identify challenges and improve user experience and provide customer service. It is expected that the Network Engineer will nurture team members by sharing experiences and perspective, and seek to improve their personal skills by learning from existing staff and growing through training opportunities.
The Network Engineer will operate and troubleshoot large Layer2 and Layer3 wired and wireless networks as a key member of the Network Operations team.
As a member of the MSU Network Operations team, will develop and grow procedures related to trouble tickets, change management, and project management to reduce impact to the user community as well as assist with the development and maintenance of network documentation.
Business hours are typically 8 a.m. to 5 p.m., Monday through Friday. Network changes are coordinated within maintenance windows outside of these hours. The expectation is that the need to support 24/7 operations by being part of the MSU IT on-call support community is understood and accepted. All employees of MSU are expected to work with a diverse campus community of students, faculty, and professional support staff.
Unit Specific Education/Experience/Skills
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Computer Science, Information Systems, Business or related information technology field, with coursework in an information technology specialization related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience with network administration; or an equivalent combination of education and experience.
Familiarity with ITIL fundamentals. Experience with change management and documentation. Ability to document proposed solutions, problems, and existing designs. InfoBlox DDI experience; experience working with large public higher education institutions; experience with BGP and OSPF. Familiarity with MSU campus. Ability to excel in a team based environment. A proven track record of excellent customer communication and service. CCNA certification or equivalent.
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