Position Purpose: The Receptionist supports learning by providing clerical support to the Alumni Relations department. As the first contact for the Alumni Relations Office, the position is responsible for greeting visitors (in-person, phone and email) and determining the nature of their visit. This position also ensures that the department operates efficiently through support with Homecoming/Coming Home reservations, regular correspondence for the Vice President, processing budget requisitions and assisting with stewardship projects as needed. This position is a 12-month position working 32 hours per week.
Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
Upholds the Mission Statement: Aurora University an inclusive community dedicated to the transformative power of learning.
Handle confidential information with tact and discretion.
Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.
Essential Job Functions:
Greets visitors and university community staff in a positive and constructive manner in person, by telephone and via email.
Manages Homecoming and Coming Home reservations through the iModules system. Prepares reports, nametags and other materials as needed.
Prepares correspondence for the Vice President and assists with scheduling meetings and events.
Reconciles budget requisitions and annual subscriptions.
Assists with alumni mailings and running reports through Raisers Edge software.
Assists with house management, insuring necessary supplies, upkeep, maintenance issues are reported.
Essential Job Requirements:
Bachelor's Degree preferred
At least 3 years of reception/administrative experience (preferably in an academic setting)
Strong interpersonal skills and the ability to work effectively with a wide range of constituents
Strong customer-service focus
Excellent oral and written communication skills
Excellent organizational skills with an attention to detail
Ability to manage multiple projects simultaneously
Strong enthusiasm, motivation, and drive
Ability to work independently and as a member of the Alumni Relations team
Ability to work some evening and weekend hours
Ability to sit for long periods of time
Ability to stand for periods of time
Ability to use computer, telephone, email, or office equipment
Ability to lift or move up to 25 pounds
Aurora University is an Equal Opportunity Employer and is committed to becoming a model university of the 21st century. Toward this effort we are determined to have a faculty, staff, and student body reflecting the cultural demographics of the greater Chicago area.
Aurora University is a private institution of higher learning in Chicago's western suburbs, offering bachelor's, master's and doctoral degree programs to more than 4,900 students annually. Our community is focused on helping students to discover what matters and then build their life around it. In addition to the main campus and the Orchard Center in Aurora, Illinois, AU offers programs online, at George Williams College in Williams Bay, Wisconsin, and at the Woodstock Center in downtown Woodstock, Illinois. Aurora University is accredited by the Higher Learning Commission.