The Director of Strategic Accounts is responsible for managing a single client or a group of clients. This role is to support and manage CTS’s 3PL customer and vendor relationships, while developing additional revenue for CTS and value for assigned customers. This role will take the lead in providing service data and analysis to execute the most cost efficient modes of transportation, based on service level requirements and customer needs.
Serve as primary liaison on behalf of assigned customers with other CTS departments and job functions.
Develop and maintain positive communication with customers, both internally and externally.
Maintain excellent working relationships with other CTS functional units.
Manage costs and labor associated with the clients account needs.
Manage and resolve issues that may arise in the normal course of executing the customers’ business.
Identify on-going value creation opportunities for the customer and CTS.
Proactively develop, deploy, and collect feedback on Standard Operating procedures for all relevant aspects of the client’s business.
Work with the Business Intelligence team on reporting development and analysis to determine optimal solutions to meet the customer’s supply chain needs.
Create processes to proactively communicate relevant tactical information both internally and externally (CTS team and client). Information may include, but is not limited to: route changes, late/early shipments, pricing impacts, cost overruns, etc.
Responsible for forecasting contribution target goals for assigned accounts.
Responsible for driving initiatives with the client and internal CTS personnel to meet the contribution budget targets.
Plan and conduct meetings with team to ensure compliance with established practices, to implement new policies, and keep employees abreast of current changes and standards.
Initiate various personnel actions including, but not limited to: hiring, conducting performance appraisals, promotions, transfers and vacation schedules, and training new employees.
Perform initial interviews for team and assist the VP of Supply Chain in final hiring decisions and onboarding.
Document and perform regular performance reviews with direct reports.
Provide coaching and constructive feedback that results in the continued development of direct reports
Coordinate and attend customer entertainment events as needed.
Travel to clients’ locations and conduct meetings as needed.
Work at the direction of VP of Supply Chain on special projects and other assignments.
Perform other duties as assigned
Ability to multi-task in a fast paced environment.
Demonstrates a high level of customer service and strong communication and interpersonal skills (both listening and speaking).
Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality of work
Use of MS Office or Windows based software required.
Use of other software may be required.
Minimum 3-5 years’ previous experience in 3PL/ Outsourced Transportation preferred.
Generally requires a Four Year Degree or an equivalent combination of relevant education and/or experience.
Preferred Bachelor’s degree in business, logistics or other related field
About Covenant Transport Solutions
Capacity, Equipment, Solutions...Covenant Transport Solutions provides the answers to your transportation needs. As a customer, you can utilize our extensive preferred carrier network of small and private fleets, as well as over 3,000 asset tractors within Covenant Transportation Group’s network of companies. Our in-house 24 hour customer support will prove to be an integral part of your shipping network.”
Year round capacity including surge periods
Equipment for non-standard loads
Reefers, Logistics Vans, Flat Beds, Drop Decks
Concentrated density for your problem lanes
Seamless system integration for added visibility
Internet-based load tracking
For More information, call 866-398-2884
Covenant Transport Solutions is a subsidiary of Covenant Transportation Group, Inc. (CTG). CTG is a holding company for several transportation subsidiaries that offer premium transportation services for customers throughout the United States, Canada, and Mexico. The Company's Class A common stock is traded on the NASDAQ National Market under the symbol CVTI. More information is available at www.ctgcompanies.com.