Public Programs have played a significant role in the history of The New School, a university built on the promise of fostering dialogue and creative expression in the service of social progress. The New School continues its legacy today by offering a robust calendar of over 1,300 events a year. They are an important part of the mission of the university as well as a strong competitive advantage.
Based within Strategic Marketing, the Public Programming department’s mission is to raise the profile of the university and engage target audiences by providing leadership and strategic oversight in attracting, developing, implementing, and promoting high value public programs and events and measuring the impact of those events. The department employs a highly collaborative approach, working on a daily basis with other departments in Marketing and Communication as well as across the entire university on public programs’ business and operations, content creation, communications and awareness building.
Reporting to the Manager of Event Services, the Events Systems Analyst will play a critical role in implementing and utilizing new and existing systems to track and evaluate the impact of public programs with a specific focus on gaining insights from university’s space scheduling system (25Live), event registration and ticketing systems, event partnership agreements, and various budgeting and communication tools.
S/he is a key contributor to the public programs strategic and business plans, providing data, analysis and insights on public programs operations. The Analyst will also help mainstream best practices for event management and provide excellent customer service to all internal and external contacts.
The position requires a high level of professionalism and discretion and excellent organizational, problem solving, negotiation and decision-making skills. The ideal candidate is a curious, self-directed, results-oriented individual with a positive outlook and high standards for customer service. A natural relationship-builder with a can-do attitude, s/he must constantly evaluate current systems and processes and continually work to make improvements for the department and the university with an attitude that reflects a sense of responsibility, service and energy to match The New School’s spirit of innovation.
"Evaluate existing event management systems, software, and processes, including event registration, event marketing and other event management systems. Identify new tools to improve operational efficiency and effectiveness and take a lead role in the implementation of approved changes/projects.
"Work with the Manager of Event Services, Registrar’s office and other departments across the university to maximize use of the university’s event scheduling system (25Live), improving operations and overall events management workflow. Facilitate the maintenance of relevant data in 25Live, improving accuracy of record keeping and ease of use.
"Develop methods for tracking and measuring event commitments, benefits and costs. Utilize and aggregate existing data and develop new methods for collecting meaningful data that will provide important insights about university event marketing and operations.
"Manage invoicing and financial reporting for the public programs department. Establish short-term and long-term strategies for reporting on Public Programs department goals and objectives.
"Issue regular reports and create and deliver presentations on public program outcomes and metrics.
"Establish methods to communicate/share relevant insights and findings with key stakeholders across the university.
"With the Manager of Event Services, process space requests for special events, conference and other activities in university event spaces and work with staff across the university on event request details. Ensure compliance with paperwork and event logistics and conduct physical space checks.
"Communicate best practices for event management and provide excellent customer service to all internal and external contacts.
"Develop approach to securing, managing, accounting for and reporting on event sponsorships.
"Other duties as assigned by Director of Public Programs and Partnerships and/or Manager, Event Services.
Bachelor’s degree required, ideally in a field related to business, marketing, management or project management, data management, analytical methods, service design, or liberal arts.
Minimum of three years of experience with events management, space scheduling systems, event registrations systems, performance metrics, or process improvement, ideally in university/college environment.
High-level proficiency in Microsoft Word, Excel and PowerPoint; Adobe Creative Suite (especially InDesign and Photoshop); and relevant data visualization tools.
Demonstrated ability to use data to tell a meaningful story and communicating information in compelling ways.
Proven ability to develop and implement project plans, work independently and meet deadlines.
Strong analytical, problem-solving, organizational skills and scrupulous attention to detail.
Excellent written and verbal communication and interpersonal skills.
Positive, constructive attitude with a drive to provide exemplary customer service to internal and external constituents. Ability to take control of difficult situations by anticipating problems and proposing alternatives and solutions.
Excellent time management skill with the ability to keep track of high volume of requests, requirements and deadlines.
Demonstrated leadership skills, professional integrity and work ethic.
Master’s degree preferred. Experience using CollegeNet’s 25Live software. Experience in higher education.
Internal Number: 15615
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.