The Loan Servicing Assistant Manager will possess high-level knowledge of all responsibilities and requirements as expected of the Loan Servicing Representative position, which include loan data entry/maintenance, loan closing/distribution, loan payoff servicing, secondary market funding/servicing, construction/LIP servicing, insurance processes, TMS/ACH processes, and escrow analysis/processes. The assistant manager will help supervise the team to ensure accuracy of the various duties and responsibilities. The position will also provide direct support to the Loan Servicing Manager by assisting with various loan reports, helping to increase efficiencies and completing other duties as requested.
Duties and Responsibilities
Identify qualified prospects for loan and deposit products, FSI insurance products and Money Concepts investment products. This would include making appropriate presentations and obtaining necessary information to refer prospects to the proper department.
Provide client support (internal and external) by processing all telephone, e-mail, fax and in-person inquiries in an accurate, knowledgeable and professional manner while adhering to all company policies and federal regulations when responding to inquiries.
Execute post-closing quality control of investor loans by conducting monthly random and/or discretionary sample auditing and provide completed QC files to the Loan Servicing Manger.
Provide supervision of the daily functions of the department and team members. Regularly monitor the accuracy and timeliness of activities performed within the department and report to the department manager.
Provide support and back-up support to team members as work load demands.
Assist in monitoring the quality of loan documents, recorded perfection documents, title policies, UCC filings, file scanning/imaging, and vault organization.
Work closely with department manager in monitoring accuracy of loan data entry by reviewing file maintenance reports and data entry reports.
Assist in oversight of funding and servicing secondary market loans, including daily cash remittance and reject processing, submission of monthly reporting, and delinquency reporting.
Assist in oversight of VA/USDA new loan activation, submit monthly or quarterly reporting as well as delinquency reporting, and annual fee processing as necessary.
Provide back-up and support to the Loan Collection Manger by making collection calls on delinquent payments, monitor delinquent notices and submit timely correspondence to borrowers.
Work closely with the department manager to coordinate annual escrow analysis and year end statements, including statement preparation, monitoring and reviewing statements for accuracy, scanning statements and assisting clients with any questions.
Work closely with the department manager by providing support with training and documentation necessary for compliance to bank regulations as well as internal policy and processes.
Actively participate in Customer Care Training (CCT) and other training options.
Computer/Software - Strong skills operating a computer including familiarity with Microsoft Office Suite and banking related software.
Mathematical/Accounting – Strong business math and/or accounting skills as well as strong problems solving skills.
Loan products/documents - Knowledge of loan documents, loan processes and methods, loan perfection, title policies, insurance documents as well as secondary market policies. Additional knowledge of the loan collection process is helpful.
Communication/Working with Clients – Ability to communicate in person, telephone or written correspondence in a knowledgeable and professional manner.
Detail/Organizational – Attention to detail and organizational skills to maintain the integrity of the loan data and reporting.One to two years of experience working in a financial institution. A high school diploma or equivalent is required, an Associate’s Degree or Bachelor’s Degree is recommended.
One to two years of experience working in a financial institution. A high school diploma or equivalent is required, an Associate’s Degree or Bachelor’s Degree is recommended.
About Mutual Savings Association, FSA
Mutual Savings Association, FSA is a small community bank that offers true one stop shopping. Clients can borrow, save, invest, make third party payments, insure and access professional advisors to put it all together.