This is a full-time rolewith Vanderbilt Health IT (VUMC) and offers challenge, collaborative teamenvironment and a comprehensive benefits package. We are implementing Epic andthis role will focus on working with clinical end-users to ensure that we successfullytransition from our current systems to the Epic based platform.
A background in clinical operations, project management, or clinical background (RN or NP is ideal) as there will be significantinterface with physicians and other clinicians. Ability to identify problemareas, document and work with the Epic team for resolution is paramount in thisrole.
Implements new systemsand updates to current systems with occasional guidance. Partners on creatingbusiness requirements for new tools or enhancements in consideration ofworkflows and partners on quality assurance testing. Develops change managementstrategies and supports system orientation and clinician onboarding.
Key Functions andExpected Performances:
Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance
Problem Solving/Complexity of Work: Analyzes moderately complex problems using technical experience and judgment
Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area
Team Interaction: Provides informal guidance and support to team members
Implements new systems or updates
Leads quality assurance testing
Creates business requirements for new systems or updates
Develops and implements change management strategies
Core Capabilities: Supporting Colleagues
Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas
Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships
Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences
Core Capabilities: Delivering Excellent Services
Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them
Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions
Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness
Core Capabilities: Ensuring High Quality
Performs excellent work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly
Ensures continuous improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them
Fulfills safety and regulatory requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring
Core Capabilities: Managing Resources Effectively
Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure
Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area
Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities
Core Capabilities: Fostering Innovation
Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches
Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges
Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements
Product Knowledge: Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.
Problem Management: Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.
Configuration Management Concepts: Demonstrates the ability to apply changes or develop new functions related to this topic. Has an in-depth understanding of the design of the system. Has worked closely with knowledgeable users and customers in meeting their business needs. Critically evaluates the customer implications of technological changes. Able to interpret business data as it applies to this topic.
Configuration Planning: Demonstrates ability to realistically anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for basic plans. Appropriately matches equipment to task demands. Demonstrates ability to break down work into manageable and measurable units. Accepts changes to plans with minimal disruption and loss of productivity. Follows up to assure problems and issues are resolved, and monitors plan progress effectively.
Change Management: Capable of achieving accurate results in the handling of challenging problems. Involved in establishing a structured methodology for responding to changes in the environment or establishing coping mechanisms for responding to changes in the workplace. Always displays a high degree of professionalism in dealing with customers and management. Makes sound recommendations in problem resolutions. Assists in testing and quality assuring solutions.
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.