The Safer Foundation is a Chicago based not-for-profit organization that is a premier provider of services to individuals with arrest and conviction records. Through a full range of services, we focus on preparing individuals to reenter their communities by helping them find and keep productive and meaningful employment.
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A WIOA Intensive Case Manager (ICM) with Safer Foundation’s Demand Skills Collaborative (SDSC) is responsible for managing multiple WIOA caseloads, client recruitment, engagement, referral, case management and various administrative tasks. The ICM is responsible for maintaining the data entry for the IWDS system associated with WIOA clients. This position will work in a specific SDSC industry and assist in recruiting for the SDSC pathways that may include industries such as Healthcare, Transportation, Advanced Manufacturing, Hospitality, Technology and Construction.
Essential Duties and Responsibilities:
Assist with identifying qualified candidates for screening in the Transportation /Construction Industry to build the Transportation/Construction candidate pipeline.
Assist in coordinating Transportation/Construction screening events.
Refer job ready candidates to open positions identified by the Sector Manager II & Account Executive.
Oversee client files and information and update relevant information as needed.
Maintain client engagement once identified, to ensure qualified clients remain engaged, are contacted frequently and attend Safer Foundation or partner appointments/screenings.
Maintain all paper files and quality assurance.
Work with the team to deliver Safer Demand Skills services to new clients.
Assist in developing and moving candidates through the SDSC pathway qualifying pipeline, such as identifying clients who need training or other Safer services.
Provide intensive retention follow-up for working clients through weekly contact at 30, 90, 180 and 365 days of employment.
Work one-on-one with clients to address issues that arise during the course of the program that threaten employability and refer to appropriate services as needed.
Maintain complete records of client contact in internal database.
Provide weekly reports on client progress.
Provide interview practice opportunities so clients can prepare for job interviews.
Develop excellent professional relationships with fellow workers.
Submit reports that are routinely correct and on-time.
Document client interactions, interventions and activities, via established protocols, in an accurate and timely manner.
Submit periodic reports, complete case notes and maintain audit-ready records.
Complete contractual requirements accurately and timely.
Other duties as assigned.
Required Knowledge, Skills and Abilities:
Knowledge of the employment barriers people with criminal records face and how to remediate them.
Track record in recruiting, training, placing and retaining low-skilled low-income clients.
Goal-oriented self-starter who has experience developing and supporting start-up programs.
Ability to work well under pressure.
Excellent interpersonal skills and works appropriately with clients, peers, and supervisors.
Very good computer and writing skills.
Knowledge of working with systems such as IWDS or similar systems.
Education and Experience:
Bachelor’s Degree in related field (Sociology, Psychology, Training, etc.), or combination of education and qualifying work experience
2 years’ experience providing employment and training services to low-skilled low-income adults.
The Safer Foundation supports, through a full spectrum of services and advocacy, the efforts of people with arrest and criminal records to become employed, law-abiding members of the community and as a result, reduce recidivism.
All positions are Full-Time (40-hours/week) and located in the Chicago Metropolitan area unless otherwise specified.
Safer Foundation is a national leader in prisoner re-entry and employment programs. A nonprofit organization based in Chicago, Safer was founded more than 45 years to help people leaving prison find jobs so they could successfully transition back into their communities. But people with criminal records faced a stigma that made securing employment difficult.The situation is even more dire today, especially in the United States. Despite accounting for only 5 percent of the world population, the U.S. leads the world with its incarceration rate. And an overwhelming majority of individuals returning from prison face more complex challenges to getting and keeping a job. This means the services Safer Foundation provides are even more important. In fact, we know, and an abundance of research has shown, that the most difficult barrier—and the single-most crucial factor—to successful reintegration is a job. When our clients find jobs, they become valuable contributors to their families and their communities, while saving taxpayers millions of dollars.Re-entry is now recognized as an important issue that has captured our nation's attention and support, and Safer Foundation is proud to be a leader in the discussion and advocacy efforts occurring on the local, state and national levels.