Reporting to, and working closely with, the Director of Program Implementation, the Coordinator will have supervisory responsibilities, as well as additional administrative responsibilities, within CHIL’s Residential Program. This position will oversee Residential during the evening, directly supervises staff, handles youth issues as well as taking a lead role in implementing new programs, shepherding the professional development of staff, and ensuring policies and procedures are being followed.
Duties and responsibilities include but are not limited to:
Meets the day-to-day needs of the team, including regular and meaningful supervision, schedules, appraisals, team meetings, and case conferences.
Assists the Director and takes the lead on hiring interviews, onboarding, trainings, and any other human resources needs of the Youth Shelter.
Conducts team meetings monthly to review program operations.
Conducts weekly case review with Case Managers.
Appropriately and clearly express expectations to team.
Oversee monitoring and accountability of residential programs staff.
Responds and assist team during crisis situations.
Leads Shift Transition daily.
Collaboratively creates and maintains a safe and healthy sanctuary for all youth in the program.
Utilize de-escalation and crisis management skills to assess and diffuse volatile situations.
Ensures and integration and coordination between program efforts to maximize positive results within and between program areas.
Develops and maintain positive and strategic relationships with internal and external colleagues, partners and stakeholders.
Implements and tracks on-going training and professional development for team members.
Effectively utilizes data and information systems to evaluate programs, inform decision-making and develop performance strategies.
Assists in managing and monitoring the progress and performance of all program contracts and grants.
Serve as Manager on Duty (MOD).
Ensure adequate coverage for all operating shifts.
Effectively plans and manages budget and fiscal processes and ensures integrity of all fiscal practices.
Represent program at planned events.
Coordinates onboarding of all new staff.
Openness to grow and learn.
KNOWLEDGE, SKILLS & ABILITIES:
Must have knowledge of human service delivery systems, residential care and resources for youth population.
Must possess strong multi-tasking skills with demonstrated ability to manage multiple projects at once.
Excellent collaborative and organizational abilities.
Excellent verbal and written communication skills.
Possesses expert knowledge and experience working directly with young people through approaches that emphasize resiliency, strength based youth development, and trauma informed care.
Demonstrates leadership qualities through modeling the Mission, Vision and five Principles.
Prioritizes values and practices that keep the community motivated and creates a strong mission driven culture.
Independently recognizes and performs duties that need to be done without being directly assigned.
Establishes priorities; organizes work and time to meet them.
Recognizes and responds to emerging priorities, accepts changes and new ideas
Has insight into problems and the ability to develop workable alternatives.
Responds to supervision, coaching and constructive criticism in a positive manner.
Adheres to attendance and punctuality requirements per policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.
Observes all policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, breaks and other related policies).
Commitment to Covenant House’s mission to serve homeless youth.
MINIMUM EDUCATION & EXPERIENCE:
Master’s degree in Social Work, Psychology or a related field preferred.
At least 3 years of experience working with diverse groups.
Supervisory experience preferred.
Overall flexibility in work schedule to be present for both youth and staff at key times, including weekends, evenings and holidays.
HOW TO APPLY:
To apply for this position, candidates should e-mail a cover letter and resume with salary requirements to email@example.com. Please indicate the title of the position you are applying for in the subject line of your email. Covenant House is an Equal Opportunity Employer.
Additional Salary Information: We offer a comprehensive benefits package including a defined contribution plan (403)b plan with an annual employer contribution, medical and dental insurance, employee assistance plan, long-term disability plan, flexible spending accounts, paid vacation, personal days, sick days and paid holidays.
About Covenant House
Founded in 1972, Covenant House is the largest charity across the hemisphere serving homeless, trafficked and runaway youth. Located in 31 cities across 6 countries (Canada, the United States, Mexico, Guatemala, Honduras and Nicaragua) Covenant House offers a broad range of essential services to help youth move from poverty to opportunity and from homelessness to hope. These services include emergency shelter, transitional and supported housing, food, clothing, legal aid, medical care, educational services (including high school diploma programs and GED certificate programs), job training and placement services, childcare and parenting support programs, recreational, artistic, and psychological social services.
Covenant House Illinois (CHIL) marks the 30th Covenant House location, and is the first site to open in a new state in nearly 20 years. Located in the heart of downtown Chicago, Covenant House Illinois supports the chief mission of providing youth experiencing homelessness with comprehensive crisis care and ongoing support.