This position requires you to effectively perform, individually or in participation with teams of IS staff, and on a limited basis, University department personnel in the development, implementation and maintenance of computer-based information systems; to install, troubleshoot, maintain, and modify computer and network system software, to provide input regarding vendor-proposed hardware and software additions and changes and to perform related duties as assigned. The duties, specific tasks or combinations of tasks are to be performed in a professional and efficient manner incorporating both personal integrity and mutual respect.
ITS2: - Write program code by implementing the design according to departmental programming standards and design specifications and determine appropriate language and environment for the program. - Correct problems by analyzing programs or systems to determine the cause and all effects of the malfunctions. Change programs and systems to prevent recurrence and to eliminate the effects of problems to include altering incorrect files. Modify existing computer systems and schedules, write or run special programs and consult with the client department, technical experts to ensure that all corrections have been properly made with no unanticipated and undesirable side effects. - Test and debug programs and systems by analyzing them to determine likely problems areas, construct and use simple data to test programs or system features, and rewrite or redesign programs or systems to correct such failures. - Install and maintain or assist more experienced analysts with network, hardware and software; such as routers, bridges, gateways, servers, repeaters and CSUs/DSUs. - Perform necessary steps for generating and installing new software releases and corrective codes on the server supplied by the vendor and install client software for users. - Provide individual and group instructions, as needed, on the use of equipment and software and on network features. - Document changes/modifications to existing programs and scripts. - Complete required and provided departmental training. - Annually complete a minimum of 40 hours training or education on current or emerging technology through trade magazines, manuals, seminars and courses.
ITS3: - Provide input into University department, functions, goals and information needs in accordance with recognized principles of systems analysis; assist more experienced staff in evaluating client departments' information methods, procedures and paperwork practices in order to establish the necessary information base required for the design, implementation and maintenance of appropriate information systems. - Analyze and document problems with vendor-supplier software, and generate documentation for submission of software problems to vendor; contacts outside resources for input into resolving software problems, and applies corrective action. - Assist more experienced staff in designing computer programs including studying and refining department specifications, defining final layout of output documents, defining problem areas, implementing improvements, and determining the sequence of functions to be performed according to professional design principles. - Participate in the design, implementation and maintenance of information systems best suited to the operational needs of CWU departments by consulting with departments and IS staff for developing, programming, testing, writing documentation and training department staff. - Knowledge of a variety of University computer platforms and operating systems, with the ability to maintain several of the platforms and systems. - Annually complete a minimum of 40 hours training or education related to current or emerging technologies, through trade magazines, manuals, seminars and courses. - Once a system is in place to monitor, has a response time of 80% (or better) in less than 24 hours - Other duties as assigned
Experience with high-volume, mission-critical applications and systems.
Education and/or experience in business operations/management information systems, computer science or related field.
Works independently on tasks and monitors progress against defined parameters.
Strong analytical and problem solving skills.
Strong communication and organizational skills.
OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position
Additional for ITS3:
A minimum of two years' work experience in business operations/management information systems, computer science or related field.
Functional or technical support experience in PeopleSoft highly desired.
Experience with Higher Education highly desired.
Oracle, PeopleCode, PeopleTools, SQL, HTML, or Java experience highly desired.
Project management skills highly desired.
Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.
In addition to the knowledge, skills and abilities described for IS Analyst A; knowledge of computer hardware and software operations and capabilities. Skill in writing computer code according to design specifications and standards. Skill in identifying and monitoring potential operational malfunctions and programming errors. Ability to establish and maintain effective working relationships with other technical staff, vendors and users. Knowledge of the hardware and software systems and components used at CWU. Skill in reading and analyzing technical information to determine the usefulness of hardware and software to CWU. Skill in interpreting and communicating technical programming knowledge. Knowledge of assembly and compiler languages. Ability to read and analyze technical information to determine the usefulness of hardware and software to CWU. Ability to understand structured programming techniques. Ability to detect, analyze and resolve computer software and network problems. Ability to interact with users and provide clear and useful instruction and training; or obtain necessary information to correct production problems in a timely basis. Ability to correctly install and maintain computer hardware and software. Ability to identify and monitor potential operational malfunctions. Ability to solve programming, hardware and software problems in a logical manner. Ability to follow verbal and/or written instruction.
Pay, Benefits, & Work Schedule
Salary: ITS2: $4065/month with periodic increases up to $5334/month ITS3: $4487/month with periodic increases up to $5885/month
Schedule/Appointment: Monday - Friday, 8 hours per day
Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer work station for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required.
Benefits : CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit: http://www.cwu.edu/hr/benefits-0
How To Apply
To apply for this position, you must complete the on-line application and attach:
A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
Resume including work history, education, training; and
Contact information for three professional references.
Screening Begins: August 16, 2018
**Priority will be given to applications received by the screening date. Incomplete applications will not be considered.
Please contact Human Resources at firstname.lastname@example.org or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment
Prior to employment, final candidate(s) will be required to submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Located in historic Ellensburg, Washington, Central Washington University is a public four-year university. Home to over 10,000 students, Central has a commitment to hands-on learning and discovery, which takes students beyond the limits of the classroom and books. Central prepares students to become well-educated citizens who are ready for high-demand careers in the workforce and offers over 150 undergraduate majors as well as graduate studies programs and research. To prepare and enable students to succeed in a global economy, Central partners with over 30 colleges and universities around the world.CWU is an Affirmative Action/Equal Opportunity Employer/Title IX/Veteran/Disability Employer.