The Property & Casualty Account manager performs the essential functions of the position, which include partnering with the producer in opportunities for new business, renewing business and expanding existing relationships in insurance and banking products. Also, aiding clients with service needs and making changes to existing accounts. Specific service and strong marketing responsibilities are required for this position to meet to needs of clients and retain and expand existing clients.
Responsibilities and Duties:
Pre-qualifies new business according to insurance group standards
Assists clients with making coverage changes in an automated environment, uses each contact with the client as an opportunity to review the whole account.
Informs and educates clients about policy coverage, changes, exclusion and insurance coverage needs
Prepares proposals and completes application in coordination with producers; submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations and policies
Produces binders, certificates, policies, endorsements and other related items; verifies their accuracy per the clients’ needs/requests
Prepares summaries of insurance, schedules, and proposals as needed for account review
Re-market renewals, contacts clients, creates renewal proposals, and handles other renewal activities in coordination with the producers
Renews policies following insurance group standards; verifies each renewal’s accuracy; ensures all renewals are produced
Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier
Maintains and updates client information in agency management system and Salesforce
Processes incoming requests, responding promptly and appropriately
Assists clients in submitting claims, obtaining adjustor information; facilitates prompt response from carrier staff and follows up on claims status to keep insured’s informed and to work towards settlement of claims; using each claim contact as an occasion to review coverage and market as needed
Assists in design of insurance plans for clients as assigned and directed by management/Producer
Assists or completes other tasks as assigned
Maintains effective relationships with clients, co-workers, carriers, vendors, and other business contacts
Keeps informed regarding industry, clients, new products, legislation and technology
Maintains policies and procedures consistent with federal, state, and local regulations, and TBOSA culture
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking – Talking to others to convey information effectively.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Mathematics – Using mathematics to solve problems.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Coordination/Cooperation – Adjusting actions in relation to other’s actions. Ability to work with co-workers and other staff with tact and courtesy without compromising management.
Judgment/ Decision Making – Exhibits sound and accurate judgment; Supports and explains reasoning for decision; Makes timely decisions.
Manage time effectively—Focus on deadlines and prioritization.
Excellent customer service and sales skills and ability to deal with clients, in varying situations, enthusiastically and professionally.
Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude.
Flexibility/Adaptability-Able to deal with constant change, delays, or unexpected events. Highly adaptable, positive, resilient, and open to new ideas. Able to effectively prioritize and juggle multiple concurrent projects.
Professionalism—Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Confidentiality—Maintains confidentiality; Sensitive to confidential materials and matters.
Quality—Demonstrates accuracy and thoroughness.
Quantity—Completes work in timely manner. Works quickly.
Innovation—Displays original thinking and creativity. Develops innovative approaches and ideas.
Motivation—Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Proficient with various Microsoft applications and Internet based applications.
Education and Experience Qualifications:
High School diploma or GED required
Service and P&C insurance account management experience of 7 years or more
Must hold a current Property and Casualty license
About The Bank of Austin
The Bank of San Antonio Insurance Group was formed in January 2012 and merged with Luhn-McCain Insurance Agency in July 2013. We are an Independent Insurance Agency offering Commercial and Personal Insurance and Employee Benefits. We have a positive reputation in the community and are committed to personal relationships and excellent customer service. We offer great career opportunities and benefits and promote a fun work environment.