Program Assistant II - Facilities & Services 09529
The Facilities Management unit of the Division of Facilities & Services at West Virginia University is seeking applications for a Program Assistant II. The position will serve as a facilities management work control technician serving the Morgantown, HSC and Beckley campuses. The position will perform analysis and assessment of for work requests from faculty, staff and students including requests for repairs, alterations, maintenance, projects, events, set-ups, estimates, labor crews, special events etc. This position must determine if work can be performed by Facilities Management, assign a priority, create a formal work order and distribute to the correct campus, department, trade or shop for resolution.
In order to be successful in this position, the ideal candidate will:
Ensure work orders that require multiple shops or trades are correctly segregated in the systems and distributed to correct shops. Coordination of work between multiple shops assigned to a work order is essential for correct resolution and schedule of work.
Analyze requests to determine if the service is within the scope and mission of the Facilities Management existing budget or if the services are billable to a department that fall outside those parameters.
Closely review account codes after entry to ensure work orders are being charged to the correct Facilities Management account or billed to the correct departmental account or project.
Evaluate requests to determine the priority of the request and ensure it is assigned appropriately. Schedules higher priority requests to make sure work is done timely.
Work closely with University Police dispatchers to ensure emergency calls are routed correctly and to make sure customers are educated regarding the appropriate University policy on requesting emergency calls.
The Division of Facilities and Services encompasses seven units that are integral to the University's success. Each of our units employs talented and skilled workers whose jobs range from planning and managing construction of the institution's outstanding facilities to maintaining, protecting and improving the University's buildings and grounds. Facilities and Services takes care of every aspect of WVU so that its employees, students and guests are safe and satisfied on campus.
Work Hours: Monday - Friday, 7:30 a.m.-3:30 p.m.
Pay Grade: 13 , WVU provides competitive wages for its employees, and takes experience and related education into consideration when determining appropriate salary.
Job requires broad trade, technical or business knowledge received from a formal registered apprentice or vocational training program along with related experience.
At least one (1) year of experience in the following:
Facilities work control including work order management.
Experience within Facilities Management including building trades and the work they would typically be assigned, account structures, and zone management concepts.
Operations, and use of a work order management system such as TMA as well as conceptual knowledge of Integrated Work Management Software (IWMS) such as Oracle Unifier.
Developing reports using query tools provided by software applications is needed for work order analysis, aging reports, management reports etc.
Physical demands include:
Minimal physical effort related to normal office environment. Office is on the second level with no elevator. Should be able to walk up and down a flight of stairs and occasionally lift a box of files, papers, etc rarely.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at http://hr.wvu.edu/ .
WVU is an EEO/Affirmative Action Employer. Underrepresented class members are encouraged to apply. This includes: minorities, females, individuals with disabilities and veterans.
Job Posting: Aug 6, 2018
Posting Classification: Classified
Exemption Status: Non-Exempt
Benefits Eligible: Yes
Internal Number: 147500
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.