Hours: Minimum of 40 hours per week. Evening and weekend work required.
The Patron Services & Administration Associate is an integral part of the Austin Symphony’s profile in the community. Responsible for handling ticket transactions for all events and performances, maintaining accurate data about patrons, assuring exceptional customer service on behalf of the Symphony, and office duties assigned by the Patron Services and Ticketing Manager
Job Duties & Responsibilities:
Ensure the highest quality customer service possible in all customer interactions via in person and telephone.
Handle ticketing transactions for subscriptions and single tickets.
Process seating assignments. Keep records of seat change requests and new season ticket orders.
Maintain database and records of subscribers and single ticket buyers (all patron records).
Process daily batch prints of tickets to be sent out in the mail.
Coordinate and schedule volunteers for the symphony concert box office.
Learn all box office duties and operation tasks.
Work in the box office at all Symphony concerts.
Work in the “Symphony Store” at all appropriate events
Act as a “runner” for duties assigned by the Patron Services and Ticketing Manager
Order and maintain all office supplies
Help all departments during non-concert week as assigned by the Patron Services and Ticketing Manager.
Other duties as assigned by the Patron Services and Box Office Manager and Marketing Director.
Associate's Degree or higher recommended.
Minimum of one-two years’ experience in Patron Services & Box Office preferred.
Facility with cultivating strong interpersonal relationships.
Outstanding oral communication skills.
Excellent decision-making, priority setting and handling of challenges; high energy level and impeccable follow-through.
Exceptional reporting and record-keeping skills; easily manages and tracks multiple projects at different stages; superior attention to detail.
Computer literate; Proficiency in Microsoft Office (Word, Excel, PowerPoint, & Outlook); experience in ticketing software Tessitura a plus
Team player with the ability to work independently with little supervision
Desire to continuously learn and increase effectiveness as a professional; offer and receive constructive feedback; willingness to be flexible and to go above and beyond.
Experience in the performing arts field a plus
Must be able to lift 40 pounds.
Additional Salary Information: Benefits: Includes medical, dental insurance, qualified 403 (b) employer sponsored pension plan, and paid vacation
About Austin Symphony Orchestra Society, Inc.
The mission of the Austin Symphony Orchestra Society, Inc. is to enhance the cultural quality of life for the adults and young people of Austin and Central Texas by providing excellence in music performance and educational programming.
Founded in 1911, the Austin Symphony Orchestra is Austin’s oldest performing arts group. The ASO offers a complete season of musical and educational programming. Masterworks concerts include a series of eight concert pairs running monthly September through May in the state-of-the-art Joe R. & Teresa Lozano Long Center for the Performing Arts. Our season also features the Sarah & Ernest Butler Pops Series: October & February Pops at the Long Center and December & June Pops at Palmer Events Center. Programming for the entire family includes the Halloween Children’s Concert, and the Christmas in the Community, as well as the popular James C. Armstrong Youth Educations Programs, which include Children’s Day Art Park, Young People’s Concerts, High School Concert Tour and a variety of other school programs.