Student Development Specialist II, Community Director
Texas A&M University
September 26, 2018
College Station, Texas
The Community Director (CD) is a full-time, live-in position which provides administrative, supervisory, student programming, student support, and conflict resolution skills in a residence hall setting and multiple communities. The Community Director is a live-in member of the residence hall staff and provides on-duty coverage to an on-campus population of over 7,000 students.
Required Education and Experience:
Bachelorâ™s degree or equivalent combination of education and experience.
One or more years of experience in student affairs work or related specialty with a bachelorâ™s degree. (No experience required with a masterâ™s degree.)
Required Knowledge, Skills, and Abilities:
Ability to multi-task and work cooperatively with others.
Ability to think critically and problem solve.
Ability to utilize strong organizational, administrative, and communication skills.
Effectively establish professional relationships and communicate with a diverse population.
Ability to act independently and react appropriately in crisis situations, and maintain confidentiality.
Other Requirements or Other Factors
Basic functions or fundamental job responsibilities for the position of Community Director include having the ability to: (1) travel between assigned areas and other departmental facilities; (2) direct and respond to emergencies; (3) assist with the management of the physical conditions within the residence halls; (4) operate a computer system using various types of software applications; and (5) ascend and descend multiple flights of stairs, especially in cases of emergencies.
Basic functions necessary for the position in the area of communications include the ability to: (1) read reports, gather and analyze data and compile information for written reports; (2) prepare written memorandums and documents and compile the numerous forms needed in the daily operation of managing the residence halls; and (3) communicate effectively, both orally and written, with residents, parents, visitors, faculty, and staff.
These duties include ability to climb stairs, see, use a video display terminal, talk and hear, travel from building to building.
Preferred Education and Experience:
Masterâ™s degree in student affairs, counseling, or related field.
Previous year of full-time (or two years part-time) residence hall experience is strongly preferred.
Experience with mediation and conflict resolution. Demonstrated professional maturity.
Demonstrated professional leadership and decision-making abilities.
Preferred Knowledge, Skills, and Abilities:
Understand how to apply student development theory in a residence hall setting.
Knowledge of key and occupancy management.
Prioritize student learning throughout residence life programs and services. Works with stakeholders (which could include students, faculty, staff, and alumni) to develop living-learning experiences for all residents as needed. Encourages Resident Advisorsâ™ relationships with floor/ramp/wing residents. Assists and advises Resident Advisors in the development of their hall programs and activities, aligning with our mission and programming model, under the direction of a Coordinator of Residence Life.
Develops an interest in each resident; gets to know them and is aware of their needs. Creates and maintains a community environment conducive for sleep and study. Is available to residents who many need information, help working through personal or academic issues, or need to talk. Promotes and facilitates goals and objectives of living learning communities (LLCs) within your area (where applicable) under the direction of a Coordinator of Residence Life. Works with additional staff associated with the LLC such as program advisors, peer advisors, peer mentors, faculty members, etc. Incorporates the theme of the LLC into as many creative avenues as possible in order to launch enthusiasm and steady momentum within the LLC. Leads and participates in LLC specific events including but not limited to LLC training, LLC programs, LLC information sessions, and open houses.
Serves as a positive role model for all students. Strives to make a positive difference in the lives of residents. Supervises, mentors, and evaluates eight to sixteen Resident Advisors. Supervises, mentors, and evaluates up to three Graduate Hall Director(s). Establishes and develops good working relationships with all staff members. Develops a team approach through communication and cooperation among staff. Facilitates weekly staff meeting with Resident Advisors. Meets individually with Resident Advisors and Graduate Hall Director(s) on a regular basis for exchange of information; discussion of ideas, progress within the position, problem-solving; and to address any concerns.
Regularly shares feedback of individual staff members and their work by offering recognition and constructive criticism when appropriate. Completes a written evaluation of each staff member each semester based on their performance within the position and as directed by a Coordinator of Residence Life. Participates in the Resident Advisor staff selection process, under the direction of a Coordinator of Residence Life: encouraging students with high potential to apply for positions, interviewing candidates, assisting with group process, reviewing candidate files, and making recommendations for hiring. Assists with the recruitment and selection of graduate and professional staff, under the direction of a Coordinator of Residence Life.
Meets with supervisor regularly for exchange of information; discussion of ideas, progress within the position, problem-solving; and to address any concerns. Manages the administration of one or more residence halls. Maintains accurate and secure records such as key inventories, occupancy management, rosters, room inventory, furniture inventories, and other administrative records as directed by your supervisor. Submits necessary reports, such as incident reports and follow-ups, etc., in a timely manner. Maintains regular office hours from 9am-5pm, except when in position-related meetings. Coordinates damage billing and holds students accountable for vandalism within the residence halls by initiating individual and group assessment for the damages as appropriate. Regularly uses and maintains email and phone communication.
Coordinates room change process in cooperation with Housing Assignments Office. Serves on various committees and task forces throughout the year at the discretion of the Director or Associate Director of Residence Education. Provides assistance to the area offices with daily operations or special projects as assigned by supervisor. Regularly documents student learning within the residence halls. Manages the creation, implementation, delivery, and reporting of assessment project(s), under the direction of a Coordinator of Residence Life. Completes end of the year report for your community, under the direction of your supervisor.
Works with summer conferences, summer school operations, and/or summer staffing and training. Communicates with conference clients (including summer school residents), Custodial Services, Conference and Guest Services, and other support staff. Assists each conference or summer school operation with their individual needs within the residence halls. Prepares billing information and other reports after each conference and submit to Conference and Guest Services (when applicable). Coordinates staff schedules for daily activities, including room inspections, check-in, and check-out for conferences and/or residents. Performs all duties outlined in the Summer Operations Manual.
Serves as the primary advisor to a community council, including attendance at meetings, review and support of activities, and monitoring financial activity. Acts as a secondary advisor to other community councils within your area, assisting graduate hall directors with the hall council in their residence hall. Provides leadership development and learning to members of community councils and student organizations under the direction of a Coordinator of Residence Life. Displays a positive attitude and supports the Department of Residence Life in its philosophy and policies located in the Residence Hall Handbook. Educates residents on university and residence hall policies and procedures in addition to standards of community responsibility. Works closely with Student Conduct Office (SCO) to ensure that conduct cases and appeals are addressed thoroughly and properly. Facilitates in-hall conduct meetings with residents and oversee all sanctioning for these cases, under the direction of a Coordinator of Residence Life. Assists in co-adjudication and panel hearings with SCO as needed. Follows up on reports of concerning student behavior and maintains appropriate records.
Supports University wide staff training efforts by participating actively and demonstrating a positive attitude, under the direction of a Coordinator of Residence Life. Presents or co-presents staff training and/or in-service training programs. Attends fall, spring, and summer training sessions. Provides on-going training and development for Resident Advisors and Graduate Hall Director(s).
Participates in Community Hall Director on-duty rotation covering 24 hours a day, 7 days a week for an on-campus population of over 7,000 residents. Responds and follows up as appropriate to emergency or critical incidents related to students on campus. Coordinates the regular duty schedules of the Resident Advisors and share with the appropriate staff. Serves as essential personnel, as designated by the director of Residence Life.
Oversees the general upkeep and facility care of your area, including regular walk-throughs of the residence halls to effectively monitor the condition of the facilities. Maintains accurate key and occupancy records, including use of online departmental databases to submit weekly key reports and update occupancy. Coordinates opening and closing of the residence halls within your area, including dissemination of information, distribution and collection of keys, inspection of facilities, and other processes. Schedules fire drills twice a semester, coordinate fire/life safety inspections, and conducts fire/life safety meetings, including appropriate follow up, sanction meetings, and paperwork. Partners with Facilities & Operations to maintain aesthetics and upkeep of the community. Performs other duties as assigned.
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
DSA Diversity & Inclusion Statement
Texas A&M is committed to diversity. It is our policy not to discriminate in employment opportunities or practices on the basis of race, sex, color, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. Furthermore, we will maintain a work environment free from discrimination on the basis of sexual orientation, gender identity or gender expression. The Texas A&M System is an Equal Opportunity/AffirmativeAction/Veterans/Disability Employer committed to diversity.
Internal Number: R-012551
About Texas A&M University
Texas A&M University is dedicated to the discovery, development, communication, and application of knowledge in a wide range of academic and professional fields. Its mission of providing the highest quality undergraduate and graduate programs is inseparable from its mission of developing new understandings through research and creativity. It prepares students to assume roles in leadership, responsibility, and service to society. Texas A&M assumes as its historic trust the maintenance of freedom of inquiry and an intellectual environment nurturing the human mind and spirit. It welcomes and seeks to serve persons of all racial, ethnic, and geographic groups, women and men alike, as it addresses the needs of an increasingly diverse population and a global economy. In the twenty-first century, Texas A&M University seeks to assume a place of preeminence among public universities while respecting its history and traditions.