*IMPORTANT NOTE: This is not an IT-type job, but more akin to those who have commercial construction electronic document management system experience.
The PLM/Support Program Manager I, shall support CBRE's client with documentation tools and systems needs as directed by CBRE's technology client Electronic Document Management System (EDMS)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Specifically, the PLM/Support Program Manager I, will support activities relating to Doc Mgmt Tools & Systems, such as but not limited to:
Assisting client in providing Electronic Documentation Management System (EDMS) administration and support for Doc Mgmt leads in different data center functional organizations
Developing knowledge and expertise in client's EDMS tools (Google Drive, AODocs, Autodesk BIM 360 Docs and other tools)
Becoming a Subject Matter Expert in client's EDMS tools and assist end users and Documentation Process Owners and Administrators with their administrative and technical needs keep client Doc Mgmt Tools & Systems PgM apprised of any issues
Facilitating meetings such as bug and feature request prioritization meetings
Accurately classify incoming system issues and bugs, seeking clarity from those who report them if necessary. Set initial priority ratings and route for proper and timely resolution.
Create and run reports on bug closure rates and throughput velocity of feature request development
Drafting communications for review including emails, newsletters and website updates.
Create visual aspects of marketing materials, websites and other media, including presentations and dashboards
Creating and maintaining program information and documentation including internal web site pages, project management timelines and schedules and gantt charts.
Training others on the features and use of client's EDMS tools
Assisting with document migration from system to system including documentation analysis and migration preparation
Managing and maintaining system access and control permissions
Managing administration of Partner Domain accounts
Ad-hoc administrative tasks as needed, including scheduling meetings, taking meeting minutes, sending calendar updates, assisting with expense reports, etc.
Additional tasks and assignments as required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university. Minimum four years of related experience. Prior Supervisory experience preferred.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.
Ability to build and maintain effective professional/client relationships.
Intermediate skills with Microsoft Office Suite including MS Project.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 18028159
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.