Under the direction of the Associate Director of Classroom Technology Support (ADCTS), the Temporary Classroom Technology Support Specialist (CTSS) works as part of the Classroom Support team to provide services to faculty, staff, and students using technology in Berklee’s academic classrooms. The Temporary CTSS assists with the installation of new classroom equipment, leads assigned installation projects, and maintains and improves existing equipment on a regular basis while providing end user support to faculty, staff, and students as needed. The Temporary CTSS will assist in coordinating and recording of lecture capture requests, help lead and troubleshoot weekly distance education classes between the Boston and Valencia Campus. The Temporary CTSS along with the team will work within the academic schedule to prep, wire, and terminate various audio, cat6, and control cables for classroom, and lecture capture systems at Berklee.
Essential Duties and Responsibilities
Checks and troubleshoots classroom technology, and teaching equipment daily depending on schedule to ensure equipment is maintained in optimum working order. Repairs and replaces broken equipment as necessary. Documents issues using the Classroom Technology Support Call-Log that cannot be immediately addressed.
Acts as an escalation point for student employee troubleshooting.
Assists ADCTS in installation of new equipment and software upgrades.
Supports Lecture Capture systems in Berklee classrooms, including training and operation when necessary.
Assists faculty with training and answering technology related questions; Takes note of support trends, and recommends new training materials as necessary.
Assists in management, training, and oversight of Classroom Technology Student Assistants, providing emergency coverage when necessary, including mornings, evenings and weekends when needed.
Works with Physical Plant, and Networking to coordinate completion of assigned installation projects
Is a visible member of the Berklee Community, and a known resource for faculty, staff, and students.
Assists with the care, and sign-out of any A/V floater equipment available for faculty use in the classrooms; equipment includes Laptop computers, Document Cameras, and Video Projectors. Supervises the delivery and setup of equipment as necessary.
Stays up to date on emerging A/V, and music technologies. Actively seeks out new innovations that can be applied to Berklee’s teaching facilities.
Ability to plan, prep, wire, and terminate audio, and control cables for classroom and lecture capture systems at Berklee. Assists in training student employees on installation of classroom wiring infrastructure. – Strong knowledge of signal flow essential.
Assists with the support of distance learning in Berklee classrooms. Helps with setup, operation, troubleshooting, and breakdown the A/V equipment and network connections for broadcast events.
Assists with installations and updates to computer hardware for classrooms, ensures computers are in working order, and actively manages machines via JAMF Casper.
Provides the delivery of emergency back-up cabling and equipment to classrooms; directs students on how to set up the equipment as needed.
Works with classroom technology students build A/V racks and prep classroom equipment for installation in classrooms.
Strong attention to detail
Strong interpersonal skills, with a good foundation in customer service.
Ability to manage assigned tasks with minimal supervision a must
Eagerness to learn and contribute ideas and expertise
Ability to work evenings and weekends as necessary.
Possess a working knowledge of different audio/video set-ups. Ability to construct and troubleshoot diverse equipment and explain functionality to end-users when necessary.
Basic working knowledge in configuration of music programs such as Pro-Tools, Garageband, Finale, Logic Pro X, and Digital Performer.
Bachelor’s degree or equivalent professional experience.
Strong foundation in signal flow and knowledge of various cable terminations (cat6, XLR, TRS)
Basic understanding of Apple and Windows system software.
Experience setting up and maintaining diverse A/V systems
TCP/IP and Terminal experience, understanding of basic network architectures a plus
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
*** Application Instructions Specific to this Position ***
Currently enrolled Berklee students may not apply for staff or faculty positions.
Applicants who are both interested and qualified should submit the following materials:
Cover letter that addresses the applicant’s capabilities and experiences.
A resume or CV.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Berklee provides a diverse and inclusive work environment
We all share a universal love for listening to, and creating music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creati...vity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.