Housing and Food Services (HFS) is pleased to announce an opening for an Assistant Manager at Husky Den Pagliacci.HFS provides on-campus housing and dining to over 7,800 student residents each year. In order to successfully accomplish this, we employ over 1,200 classified, professional staff and student staff members who work throughout HFS, providing residential and dining services to the campus, as well as additional campus services such as the Husky Card (the campus ID card), conferences and catering. HFS staff members support the University's focus on the undergraduate experience through many programs and services—providing students a smooth transition to living on their own. As reflected in our mission statement—working together to enhance student life—teamwork and service to our students and customers are at the heart of our business.At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.We seek candidates who exhibit an appreciation of, a sensitivity to, and respect for a diverse environment, inclusive of students, faculty and staff of many social, economic, cultural, ideological, racial and ethnic backgrounds.As the Assistant Manager, you will be responsible for operating the Pagliacci franchise located in the Husky Union Building, the center of campus activity. This is a high-volume area on campus. Consequently, the Pagliacci store does a great deal of business, particularly at peak periods in the afternoons and evenings. The Assistant Manager will supervise a team of 4 full-time staff and approximately 20 student staff. Candidates for this position need to be highly organized, customer oriented, and not afraid to work hard to provide the very best service and ensure the high standards of Pagliacci and the UW are exceeded with every single customer interaction! Key Responsibilities:Leadership
Promotes and ensures a culture that focuses on the practice of excellent customer service.
Collaborates with Unit Manager to ensure that goals and objectives are implemented.
Maintains visibility and accessibility with customers, building managers and staff members (during meal period 90% on floor, 10% in office).
Ensures that unit work complies with all contracts, policies and procedures applicable to the operation.
Interviews and selects staff, and ensures staff are on-boarded to the work unit and attend required HFS and UW required training.
Identifies and utilizes multiple venues for soliciting customer feedback and responds to complaints, questions and special requests.
Monitors compliance with established marketing standards and promotions, and take corrective action when necessary.
Implements and maintains department and Pagliacci quality control standards and specifications.
Develops positive working relationships with unit managers and building coordinators.
Administers an organizational culture within the venue that reflects adherence to Department's Mission Statement.
Communicates Department goals and objectives to staff and insures that venue activities are in alignment with these goals and objectives.
Attends Pagliacci and HFS manager meetings and events.Operations and Customer Service
Engages directly in the daily operations of the unit, ensuring proper food production for established service plans.
Maintains Pagliacci quality control standards and measurement.
Develops and maintains an ongoing cleaning schedule of displays, freezers and prep and storage areas to ensure a consistent level of sanitation and cleanliness to meet health department standards.
Identifies and corrects unsafe conditions, trains, monitors performance in environmental safety and customer service.
Orders routine maintenance.
Maintains security measures to prevent theft and vandalism.
Prepares and submits required reports of production and service records.
Utilizes the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel.
Monitors operations for compliance with sanitation and other food safety standards and takes corrective action when necessary.
Utilize Humanity's training section to ensure all trainings are tracked and within compliance for HFS and PagliacciFiscal Management
Uses fiscal management systems including the CBORD FSS, Questica, Great Plains, and WorkdayoUses CBORD for purchasing, inventory, transfers and service menus.oUses CBORD to monitor established key metrics related to purchasing, inventory, menu mix and costing.oConsults with Systems Administrators to report problems and/or discrepancies.oUses the systems to maximize data collection and reporting.
Maintains proper controls over resources, including cash, inventory and labor, including separation between purchasing, receiving and counting inventory.
Monitors performance of products, services and programs and works collaboratively with vendors to make adjustments as necessary to meet established sales and service goals.
Reports on probable causes for budget variances or discrepancies and make adjustments.
Use our scheduling program, Humanity, to ensure all scheduled labor hours fall within budget.Supervision
Interviews and hires classified and student staff.
Provides training to new employees to orient them to the unit, UW Dining, HFS and the UW.
Prepares staffing schedules to meet operational needs.
Monitors staff attendance and addresses unplanned absences, tardiness and leave without pay.
Uses Workday on daily basis to review in and out punches and leave requests.
Engages directly in the operation to observe work and provide constructive feedback.
Conducts in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service.
Completes annual performance evaluations for direct reports.
Provides staff with tools and training to maintain Department and Pagliacci customer service standards.
Provides staff with on-the-job development.
Consults appropriately with Unit Manager and HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems.QUALIFICATIONS
Bachelor's degree in hospitality, business administration or related field.
Minimum of one year of management experience in the food service industry.
Excellent interpersonal, organizational, analytical, communication and problem-solving skills.
Proficiency with Microsoft Office, including, Word, Excel, Outlook, PowerPoint and Project. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.DESIRED QUALIFICATIONS
Experience in college or university food services.CONDITIONS OF EMPLOYMENT
A satisfactory outcome from employment reference check.
Washington State Food Card within two weeks of hire and maintenance of thereafter.
ServSafe certification within three months of hire and maintenance of thereafter.
Certification by Pagliacci as a Core Crew Member within a year of hire and maintenance of thereafter. This position will work a variable schedule to ensure contact with each staff member. As this is a professional staff position, flexibility to meet the needs of the operation is necessary.The salary range for this position is $4,200-4,500/month + benefits.This position will remain open until filled. To be considered, apply and update your profile and application by the end of the day on Thursday, December 20, 2018.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.