Essential Functions: JOB PURPOSEThe Associate Director, Curricular Services reports to the University Registrar and is responsible for providing department leadership and planning and overseeing the operational activities of Curricular Services that includes Scheduling, Degree Audit and Course Articulation. Identifies and implements improved tools to enhance efficiencies and customer service. ESSENTIAL FUNCTIONS (Essential functions are the primary duties/major job responsibilities that an employee must be able to perform, with or without reasonable accommodation. The essential functions are listed in order of importance.)Oversees the University class and room scheduling operations. Ensures that the University's course offerings are completed and published in time frames necessary for student registrations, and closely matched to course demand. Creatively directs change in scheduling processes needed to accommodate construction, renovation of University facilities, and new programming. Identifies opportunities to optimize current registration, class scheduling, degree auditing and course articulation software and tools and participates in securing new tools.Oversees degree audit unit, including the technology supporting these processes. Identifies opportunities for these processes to improve support student success at the University. Oversees course articulation processes, including the development and dissemination of transfer plans with area community colleges. Provides leadership to staff including guidance and direction. Oversees staff selection, training and development opportunities, performance evaluation, coaching and counseling. Regularly reviews work progress in the department and makes adjustments accordingly. Provides essential business data for the operation and results of these processes for federal, state, internal and external purposes. Assess services to see if they are meeting standards and benchmarks. Develops communications needed to support processes, including oversight of content in various online locations and other registration tools. Works closely with schools, colleges and departments to meet the University's academic services needs and ensure the accuracy of the systems to which they support. Represents the Office of the Registrar on university committees, state committees, and professional organizations furthering the mission of the office. Performs related duties as assigned.
Qualifications: MINIMUM QUALIFICATIONSEducation:Bachelor's degree in Business Administration, Education or related field. Equivalent combination of education and experience will be considered. Experience:Five years' experience in progressively responsible roles working with curricular service processes and technologies. Two years' experience in higher education curricular services. Experience in short and long-range goal planning and in formulating policies, procedures, and processes to accomplish agenda and goals, including reallocation or reconfiguration of resources. Experience working with various registrations systems.Knowledge, Skills and AbilitiesProblem Solving Skills: Gathers and analyzes information to resolve problems in a timely manner. Uses reason when dealing with emotional topics.Customer Focus: Motivates staff to establish and maintain effective relationships with customers. Strong customer focus with ability to proactively identify customer issues and resolves customer problems. Management skills: Ability to hire and develop professional and clerical support staff. Ability to delegate effectively, including monitoring and providing feedback on results. Specialized Knowledge: Ability to identify, manage and adapt specific technologies supporting curricular services. Communication: Ability to present technical or complex information into layman's terms. Understand executive need for information and create executive summary. Craft information adapted for different modes of delivery (letter, web page, text messages, brochure, etc.). Communicate academic policies and procedures clearly to staff and students. Strategic and Operational Skills: Ability to set and implement a self-directed agenda, and guide managers in developing goals that specifically support unit mission and agenda for change. Critically analyze, develop, and implement opportunities for business process improvements. Understand the need for and effect outreach strategies to market and promote improvements in curricular services.
Internal Number: 76_206250
About Wayne State University
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.