Under the direction of the Care Management Coordinator or Director of Community Services, will be responsible for care management of at-risk older adults and disabled adults for the BCHD Community Services Program.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the job.
Conducts in-depth assessments and reassessments in the client's home and identifies functional limitations which impede independent living; conducts visual assessment of client and home environment.
Formulates care plans; recommends and implements services; follows up and monitors care plan; maintains client records in client management software.
Identifies and develops support systems for clients; provides support to clients and caregivers; provides information and referrals; conducts client advocacy when appropriate.
Provides therapeutic counseling via support group facilitation.
Provides support to volunteers and works with Volunteer Specialist to support client/volunteer relationship. Provides training and support to student interns.
Serves on multi-disciplinary assessment team and participates in team meetings.
Serves as liaison to health providers.
Establishes and maintains community linkages and serves on community-based committees and task forces.
Represents the District at health fairs and other community events.
Prepares appropriate reports and documentation.
Exemplifies BCHD’s core values of compassion, integrity, accountability, and excellence in every interaction with staff, volunteers and members and the public.
Special projects as assigned.
This position requires the following competencies (e.g., knowledge, skills and abilities) in order to perform all functions of the job.
Adaptability/Flexibility. Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Copes well and helps others deal with the ongoing demands of change; sees and shows others the benefits of change.
Analysis & Reasoning/Problem Solving. Sees underlying principles, patterns, or themes in an array of related information. Goes beyond analyzing factual information to develop a conceptual understanding of the meaning of a range of information. Breaks down problems and identifies all of their facets, including hidden or tricky aspects. Generates a range of solutions and courses of action with benefits, costs and risks associated with each. Thinks ‘outside the box’ to find options.
Communication. Effectively transfers thoughts and expresses ideas verbally in individual or group situations. Exhibits strong writing, editing, and proofreading skills. Checks for understanding of the communication by asking open-ended questions that draw out the intended audience’s understanding.
Customer Focus. Exhibits a polished and professional demeanor at all times. Describes customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs. Goes beyond basic service expectations. Seeks ways to improve service delivery. Recognizes adverse customer reactions and develops better alternatives.
Advocacy. Advocate effectively with others so that clients receive needed care in a timely fashion, while understanding reasonable limits. Provide information and support for individuals and communities to advocate for their own needs. Build and maintain networks of community resources and referrals. Build and maintain networks with relevant community and issue advocacy groups.
Functional Knowledge & Skills. Possesses appropriate expertise and skills to perform job at a professional level. Maintains currency on level of professional/technical knowledge. Takes opportunities to increase knowledge of relevant job skills. Completes assignments accurately and in a timely and efficient manner. Shares knowledge with co-workers.
Relationship Building. Maintains an open, approachable manner and treats others fairly and respectfully. Preserves others’ dignity and shows regard for their opinions. Anticipates and recognizes the concerns of others, even if not openly expressed. Seeks to resolve confrontations and disagreements constructively. Builds rapport with external partners for mutual benefit to fulfill needs. Demonstrates a balance between building rapport and getting the work done.
Self-Management. Prioritizes tasks by importance and deadline. Adjusts priorities as situations change. Focuses time and effort on key tasks. Easily transitions between tasks and picks up where left off when interrupted. Makes reasonable estimates of resource needs to achieve goals or complete projects. Uses sound methods to plan and track work, appointments, and commitments. Completes high volumes of work, keeping a rapid pace without sacrificing accuracy. Meets and exceeds deadlines efficiently.
Valuing Diversity/Cultural Awareness. Sees the value of cultural, ethnic, gender, and other individual differences in people. Creates an environment of learning about, valuing, encouraging, and supporting differences. Supports fair treatment and equal opportunity for all. Listens to and objectively considers the ideas/input of others. Strives to eliminate barriers to diversity; ensures that new barriers to diversity are not built.
Any combination equivalent to experience, education, and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Bachelor's degree in a health or human services field (e.g., social services, gerontology, counseling). BSW or MSW preferred. Will consider relevant work experience in lieu of formal education.
Requires some experience in Care Management, Clinical skills and/or volunteer supervision. Experience includes conducting client assessments, formulating care plans, coordinating programs and managing client cases.
First Aid and Cardiopulmonary Resuscitation (CPR) methods; appropriate safety precautions and procedures; simple record keeping procedures. Must be able to successfully pass background check, tuberculosis test and drug screen. Must have a valid Class C California driver’s license and ability to maintain insurability under the District’s Employee Use of Automobiles Policy. Excellent working knowledge of the computer, including Microsoft Office programs (e.g., Word, Excel, Outlook, PowerPoint), and ability to learn software programs and databases. Bilingual Spanish-English skills are highly desirable.
Knowledge of clinical theory, human development, systems theories, strengths-based perspectives, normal and abnormal psychology, group process and counseling modalities. Knowledge of law as related to mandated reporting, consumer protection (California Board of Behavioral Science policies) and the Tarasoff Law. Knowledge of ethically based practice and limits of scope of practice and BCHD’s guidelines, polices, and procedures. Knowledge of end of life issues and continuum of care.
Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
PHYSICAL AND SENSORY ELEMENTS:
This position requires hearing, talking, and seeing. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee uses finger dexterity in order to operate computer hardware for extended periods of time. The employee is required to constantly sit and occasionally walk and stand to access counters, work areas and files; stoop, kneel, or crouch to access or place records or files; lift and carry records and documents, typically weighing less than 20 pounds.
Employee works in normal office environment.
Internal Number: 05/01/2019
About Beach Cities Health District
Beach Cities Health District (BCHD) is one of the largest preventive health agencies in the nation, and has served the communities of Hermosa Beach, Manhattan Beach and Redondo Beach since 1955. It offers an extensive range of dynamic health and wellness programs, with innovative services and facilities to promote health and prevent diseases in every lifespan—from pre-natal and children to families and older adults.Focusing on wellness, not sickness, encourages people to make wiser healthcare decisions. Preventative causes of illness and death, like tobacco smoking, poor diet and physical inactivity, are estimated to be responsible for nearly a million deaths annually—almost 40 percent of total yearly mortality in the United States. About 80 percent of today’s healthcare costs are for treating people with chronic yet preventable diseases.As the adage says, “An ounce of prevention is worth a pound of cure.” BCHD’s wellness and healthy living programs and services are aimed at making illness prevention an integral part of the classrooms, workplace and homes of the beach cities.