The Facilities Maintenance Department is growing again at Powerhouse! If you have a passion for customer service and want to work for a fast-paced company with an opportunity for rapid advancement, Powerhouse is the place for you!
The Sr. Account Manager – Facilities Maintenance is responsible for supporting the Facilities Maintenance Department by providing efficient and accurate response to customers by completing all service requests.
This position is located in the corporate office in Crowley, TX (S. Ft. Worth).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage a high volume of incoming/outgoing calls and emails with Facilities Maintenance customers throughout the U.S.
Provide customers with service solutions within the scope of work and within budgeting requirements.
Ability to analyze vendor information and determine if service is suitable.
Ability to answer the phone and/or email promptly to provide the best customer service possible.
Input necessary data into computer system to track and follow up on vendor responses.
Contribute to the team effort by accomplishing set goals as determined by Manager.
Ability to multitask in a fast-paced environment.
Positive attitude and pleasant phone voice.
Ability to remain calm and composed when dealing with an ever changing environment and demanding customers.
Must be a team player and able to support teammates at any given time.
Must be efficient with Microsoft Office - Intermediate level or higher with Excel software.
Must be able to pass a background check and drug screen.
ADDITIONAL DUTIES AND RESPONSIBILITIES: • Other duties as assigned.
This position may have supervisory responsibilities
EDUCATION, EXPERIENCE, and TRAINING:
3 to 4 years of related experience and/or training; or equivalent combination of education and experience.
Previous experience in Facilities Maintenance/Construction is a plus!
CERTIFICATES, LICENSES, REGISTRATIONS:
There are no specific requirements for this position.
COMPUTER SKILLS: Proficient in Microsoft Office programs - intermediate to advance Excel skills
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally move/position up to 25 pounds.
While performing the duties of this job, the employee is regularly required to remain in a stationary position; use hands to operate/position; communicate/exchange information; traverse; position self; observe and assess.
Ability to understand work instructions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic).
What You’ll Find at Powerhouse
Challenging Work– The work we do at Powerhouse is not only challenging, but it is meaningful to our customers, our employees and the communities in which we live and work.
Independence– At Powerhouse, you have the independence to invent, create and innovate; and the opportunity to help create best practices within the retail services industry.
A Collaborative Environment– The teamwork among our exceptionally talented people enables us to deliver superior customer service to our customers.
Powerhouse is a leading national provider of construction services, facilities maintenance and rollouts. We leverage unparalleled service and technology to implement solutions that enable our customers to maximize brand presence and profitability. Continuous improvement and implementation of sustainable processes and protocols have been integral to our success. Founded in 1996, originally as a retail signage company, Powerhouse has always provided clients with unmatched service and efficiency – let us create a raving fan out of you!