POSITION DESCRIPTION: The Parking Manager is responsible for contractor oversight to ensure parking and shuttle operator(s) are in compliance with agreement terms and conditions. The Parking Manager must track expenditures, budget, customer service incidents, and perform a variety of analysis to ensure the products and services being provided meet LAWA’s vision of “Gold Standard” delivered.  Additional duties include, but not limited to, drafting board reports, standard operating procedures, Request for Proposals/Bids documents, letters, providing recommendations based on industry standards and analysis, construction coordination as it impacts shuttle service or parking products, and preparing annual budgets. 

Knowledge, Skills & Abilities: Demonstrated knowledge of principles for providing excellent customer service, including customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction and recommendations for process improvements. Demonstrated ability to provide operations oversight for a highly visible Department consisting of multiple business units and discrete processes. Ability to communicate effectively both orally and in writing. Knowledge of word processing, spreadsheets, web browsers and email. Ability to pro-actively identify complex problems and evaluates related information to develop and evaluate options and implement solutions. Ability to follow Division and Department processes, policies and procedures, and to comply will all state and federally regulated requirements. Ability to assign work to subordinate staff and ensure tasks are completed accurately, on time and within specified parameters. Ability to handle multiple projects in a fast paced environment and ensure that applicable deadlines are met.