Sr. Technical Product Specialist-1901152 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team--especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America's Best Employers in 2017. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future!
We are seeking a Product and material expert to manage the application, training, claims & complaints within the construction industry. The Senior Technical Product Specialist is the "person most knowledgeable" within BASF Construction Systems (CS) regarding the use of our materials. Ensure that any issues related to the application and field performance of our products is understood, and communicated. Responsibility includes all industries, brands, market segments and geography into which our products are sold. Support of our sales teams and customers is the paramount activity. Support of our business within cross-functional team activity is also a critical activity.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Formula for Success
Ensure consistent quality exists for product line.
Maintain a practical ability to apply our products, under various climactic conditions.
Inform business of potential product quality issues and how they relate to application and performance.
Work closely with Sales teams, R&D and Business Quality departments to diagnose product complaints and resolve claims, in accordance with established CS process.
Present a series of "off the shelf" training seminars in our targeted markets for our product lines.
Comprehensive understanding of managing claims against our products.
Engage and communicate with 3 rd party and internal legal teams
Work within the established terms of reference to resolve product and application claims.
Jobsite application inspections and recommendations.
Sales representative technical support. Provide product application recommendations, coordination of testing requests, and classroom and on-site training.
Manages hands-on product field trial and internal evaluation.
Make recommendations for product enhancement or support release of product.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you--the whole you--in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.
Primary Location: US-OH-Beachwood
Function: ENGI - Engineering & Technical Service
Job Type: Standard
Shift: Day Job
Organization: N-EBN/B-Management Construction Systems Unit-63023692
At BASF, we create chemistry – and have been doing so for 150 years. Our portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. As the world’s leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.