The Carelink CareNow IT team is currently recruiting for a Systems Analyst to provide exceptional service in support of our commitment to create innovative, effective and affordable systems of care that our neighbors value. We are searching for a highly motivated, knowledgeable professional with strong customer relationship/communication skills who is excited about a new healthcare delivery model. You will work alongside our Carelink Carenow partners in developing technical solutions in support of this goal.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Configure, implement, and troubleshoot Aerial Care Management and other supporting applications utilized by and in support of Carelink CareNow such as Aerial Care Coordination, Twistle, and Cincom Eloquence.
Recommend and implement solutions in Aerial suite of software, working closely with team members and internal customers.
Create and maintain applications within an enterprise SQL Server environment. Proficient with Microsoft SQL, SQL Server Information Server (SSIS), Stored Procedures.
Log, monitor, document and resolve application software problems either directly or with the assistance of others (e.g., Infrastructure staff, other application staff, the vendor, etc.)
Analyze root cause trends for ways to prevent repeated system problems.
Provide clear and effective documentation for known procedures and issues for use by the entire team.
Follow and identify enhancements for operational standards and processes for the applications which ensure reliable system operation and with a goal of reducing manual interventions.
Self-directed learning style required, apply new learnings to identify system enhancements and process efficiencies.
Escalate as appropriate application problems and issues to key stakeholders, including management, and end users.
This position will participate in 24/7 production on-call rotation. And follow departmental policies.
Familiarity with HL7, CCDA, EDI communications protocol and transaction formatting
Working knowledge of Unix command, shell scripting a plus
Understand ITSM framework for change and configuration management.
Must be a committed, enthusiastic team player, a self-starter with a focus on customer satisfaction.
Possess strong interpersonal communication skills. Must have the ability to work constructively with customers under adverse situations. Ability to handle difficult situations with people in meetings is required.
Demonstrated ability to relate technology to the customer so that they are comfortable with using it and perceive value in the service provided.
Must possess the ability to stay ahead of rapidly changing technologies and to interface the various system components in order to produce effective and efficient solutions.
Must be able to perform multiple work efforts simultaneously.
Strong problem solving skills and able to acquire a working knowledge of departmental operations are required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree or commensurate experience in a discipline related to the assigned area.
4+ years of experience maintaining operational readiness for existing systems and/or new implementations required
Experience writing production quality SQL, PL/SQL, and Business Objects reports
Experience in the healthcare, ACO, or payer industry is preferred, but not mandatory
ITIL certification preferred
Internal Number: JR51101
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.