This position provides administrative support to the operations department to further the objectives of the cooperative in delivering exceptional member service. Areas of responsibility include clerical duties for both design and construction. This position supports the operations admin. supervisor and requires organizational and communication skills, decision making, problem solving and familiarity with workflow practices in addition, the ability to work with other departments within the organization and outside agencies.
1. Assist the operations department regarding residential and commercial services, developments and system improvements. This includes permitting, licensing, easements, contracts and all other agreements required for operations.
2. Processes new service applications and is the main point of contact for members adding/upgrading service to Inland Power. Coordinates with engineering on scheduling line design and site visits. Processes new service applications from start to finish with our membership.
3. Processes co-gen applications and is the main point of contact with members as they bring their system’s online.
4. Processes and manages workflow to keep work orders moving in a timely manner to meet member’s needs and complete projects.
5. Assist with dispatching and maintaining communication with the crews.
6. Assist warehouse and fleet with purchase order requests and administrative support.
7. Assist member services department as needed for overflow during busy times; i.e. outage calls.
8. Responsible for the organization and record keeping of all legal documents pertaining to the operations department including terms and expiration dates.
9. Identify and help implement process improvements for the department to increase efficiency and to provide the member with the best experience possible.
10. Other tasks and duties, as assigned.
High school diploma or equivalent required.
Minimum of three years of electric utility experience; preferred in operations or member services position.
General understanding of electric plant construction and materials.
Knowledge of basic operation and maintenance principles for power systems.
Basic knowledge of work management/workflow principles.
Competency in Microsoft Office software applications (Word, Excel, Access, PowerPoint & Outlook) and the ability to learn other software applications.
Must have considerable skill in effectively dealing with a variety of people under difficult circumstances.
Must have excellent phone etiquette and should be able to effectively handle and transmit information over the phone, fax or email.
Excellent oral and written skills required.
This position requires the ability to work under pressure (possibly in emergency situations) and maintain good internal and external relationships.
Organizational skills; including attention to detail and accuracy. Ability to multi-task in a team environment.
Ability to learn staking sheets, invoices, work orders, service orders, mapping, tagging and other departmental processes.
Must be willing to work any shift and overtime as needed for emergency and outage management when required.
Other combinations of education and experience may be considered.
PREFERRED JOB QUALIFICATIONS
Associate or B.A./B.S. degree.
Knowledge of rural electrification and cooperative programs.
Must be flexible, organized, creative and a self-starter, with the ability to assess and solve problems.
Knowledge of CIS platforms like NISC.
Knowledge of real estate or land services.
Ability to analyze and resolve situations and problems.
Ability to organize work, set priorities and meet critical deadlines with a minimum amount of direction.
Ability to use techniques of effective time management.
Ability to handle multiple priorities and projects.
Ability to process paperwork effectively.
Ability to use a computer terminal to accurately and rapidly enter and retrieve data.
Ability to work under pressure.
Typically, normal office environment with low to moderate levels of noise exposure and a temperature-controlled work area with occasional work outside for various events.
Use of office machines, including computer, keyboard, mouse and related peripheral devices.
Minimal travel may be required.
Internal Number: OA1
About Inland Power & Light
About Inland Power & Light
Inland Power and Light is a nonprofit electric cooperative providing affordable, safe and reliable electricity to over 40,000 member-owners in 13 counties throughout eastern Washington and northern Idaho. Founded in 1937, Inland Power is the largest electric cooperative in Washington.