Northwestern Michigan College Department: Advising Job Title: Advisor Posting Date: 1/14/2021 Location: Osterlin Library FLSA Status: Exempt Supervisor: Director of Advising Salary: $51,116.00
Anticipated Starting Date: March 15, 2021
Excellent benefit package, including medical, dental, paid sick leave, and tuition benefit. For more details about benefits, go to https://www.nmc.edu/hr/ and click on Salaries and Benefits, or request a copy from the Office of Human Resources.
Position Summary The position provides comprehensive academic and transfer advising, and career counseling services for all NMC degrees, including developing and updating resources and tools, interpreting standardized assessments and transfer information. This position implements, and facilitates career development and exploration services. Advisors design and conduct staff and faculty development in advising related topics through the formulation of continued, comprehensive trainings and one on one consultation. To facilitate the transfer process advisors maintain vital external relationships with two and four-year institutions.
Masters degree in counseling or closely related field such as Psychology or Social Work Prior advising experience, including career advising and testing interpretation.
MyersBriggs Type Indicator Certification or ability to obtain within one year of start date
Between 2 and 5 years in advising and/or student services roles working with college students and/or preparation.
Experience with degree planning and/or student success software.
Experience with Student Information System (SIS) preferred.
Essential Responsibilities (Critical) Provides both online and in person comprehensive academic advising, career counseling, and transfer advising (i.e. educational planning and career exploration, goal establishment, course planning and selection, registration, transfer coordination, and graduation requirements) to facilitate student retention and completion.
(Critical) Participates, provides expertise in the implementation of the Guided Pathways approach and strategic enrollment management strategies related to student retention and on time completion.
(Critical) Provides students opportunity to discuss academic goals, concerns, and issues while providing the freedom and security for students to discuss academic and life issues that may impede or interfere with those goals.
(Critical) Develops a strategic academic advising plan for individual students? facilitates student comprehension of degree program, sequencing of courses, and, where necessary, intervenes with support resources, and referrals to other Student Services areas.
(Critical) Designs and implements program of targeted academic advising for all at risk, probationary, suspended and reinstated students including the development of an academic plan for success, persistence and ontime completion.
(Critical) Assesses and analyzes the needs of unique student populations to inform the development of critical interventions, strategies and programs.
(Critical) Uses data to plan and maintain systematic and frequent contact with advisees and coordinates communications to students regarding registration, academic probation, and career development.
(Critical) Maintains thorough knowledge of campus and community resources to conduct needs assessments and inform/refer students as appropriate. Considers financial aid impact of academic decisions.
(Critical) Develops and/or facilitates resources, special campus-wide events and programs related to comprehensive academic and transfer advising and career counseling.
(Critical) Creates strategic plan for assisting students in decision-making, to facilitate informed career and program of study decisions and subsequent course selections through guided discussion, use of various resources, and/or individual/group interpretation of standardized career assessments.
(Critical) Establishes and executes advising and career counseling learning outcomes to implement “advising as teaching” across the institution to encourage student growth and development of decision-making, goal setting, and self-advocacy competencies.
(Critical) Enhances Advising Center functions using technology to facilitate online advising, student use of resources, and career development and exploration, including webpage editing and online program/training development.
(Critical) Regularly conducts confidential conversations with students, staff, faculty and administrators. Manages confidential information with tact, discretion, and in compliance with FERPA regulations per institutional policies.
(Critical) Provides expertise, training, and assistance to faculty regarding transfer information including the development and maintenance of transfer guides, course equivalencies, college websites, and Michigan Transfer Agreement (MTA) information.
(Critical) Serves as liaison and fosters intentional relationships with faculty advisors, department chairs, and Student Services personnel? creates and coordinates new advisor training and ongoing advisor development.
(Critical) Establishes and maintains working relationships with university partners and acts as liaison to four-year institutions and University Center partners in the development and maintenance of transfer information and contacts.
(Critical) Collaborates with on-campus offices and departments to provide seamless communication and services to students.
(Critical) Serves as the central resource regarding NMC policies and procedures for students, faculty and staff as related to academic and career decisions.
(Critical) Adapts academic advising and career counseling practices to respond to market changes and to meet community needs. Expands services for dual enrolled and early college students to align institutional practices with statewide trends and the Michigan Postsecondary Enrollment Options Act. Foundational Competencies
ETHICAL BEHAVIOR AND INTEGRITY Displays honesty, trustworthiness, and ethical behavior. Earns respect. Behaves in a straightforward manner with others with no hidden agendas. Builds trust and credibility through reliability and authenticity. Leads by example? words and actions are consistently aligned.
COMMITMENT TO LIFELONG LEARNING Actively pursues learning and development. Stays current in content area, acquiring and refining technical and professional skills.
COMMITMENT TO QUALITY SERVICE, RESPONSIBLE STEWARDSHIP, CONTINUOUS IMPROVEMENT Displays a commitment
to excellence and to providing quality service to learners, coworkers, or others they serve. Consistently seeks feedback and looks for ways to improve service, promote quality, and make effective use of college resources.
CREATING/CONTRIBUTING TO A CULTURE OF INNOVATION and THOUGHTFUL RISKTAKING Creates/contributes to an
environment of safety and trust. Seeks to solve problems rather than affix blame. Willing to experiment and learn.
AGILITY/ ADAPTABILITY/ TOLERANCE FOR AMBIGUITY Easily adjusts to organizational and environmental changes? adapts responses and tactics to shifting or evolving situations? deals effectively with ambiguity and uncertainty.
VALUING ALL PEOPLE Genuinely interested in others. Shows concern and empathy for others. Shows patience, understanding, and acceptance of people with varied backgrounds and perspectives. Treats learners, coworkers, and direct reports respectfully and fairly.
COLLABORATION/TEAMWORK Actively and enthusiastically works with others to achieve a shared common goal. Gives credit and recognition to those who have contributed. Shares information and own expertise with others to enable them to accomplish group goals. Creates a sense of belonging in the team, a culture of inclusion. Collaborates across boundaries. Looks at problem solving at the institutional level (not just in own area or department). Open to sharing resources, working with other departments and organizations.
ACCOUNTABILITY/PERSONAL RESPONSIBILITY Meets commitments and keeps promises? gets things done. Acknowledges and learns from mistakes. Holds self and others accountable. Takes responsibility for achieving goals.
General Competencies Building Effective Relationships Competency Source: Internal Importance: Critical
Relates well with all kinds of people in a variety of situations. Develops and maintains effective communication and relationships. Demonstrates understanding, friendliness, courtesy, tact, and empathy to others. Is approachable? makes time for others. Is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Level 5 Advanced: Develops and proactively uses networks, both inside and outside the college? presents controversial findings tactfully in even the most sensitive situations? mediates disputes? approaches even the most difficult situations with empathy and interest.
Communications / Active Listening Competency Source: Internal Importance: Critical
Has good sense of who needs to know what and keeps others informed. Level 5 Advanced: listens openly and nondefensively? asks probing,
Communicates in a clear, concise, organized, and compelling manner. Gives others their full attention? listens without interrupting. Seeks to understand others' points of view. Interprets both the words spoken and the nonverbal cues used by others.
insightful questions to gain critical information? composes effective communications regarding highly sensitive matters.
Global Awareness / Internationally Skilled Competency Source: Internal
Importance: Very Important
Understands the complexities and interdependency of world events and Level 4 Proficient +: Somewhat greater than Proficient: Understands the
issues. Understands one's own culture and history in relationship to others. Is open to new opportunities, ideas and ways of thinking. Is self aware about identity and culture? demonstrates sensitivity and respect for differences.
complexities and interdependency of world events and issues? understands one's own culture and history in relationship to others? is open to new opportunities, ideas and ways of thinking? is comfortable with ambiguity and unfamiliar situations.
Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.
Level 5 Advanced: Leads analytical teams to address complex problems? recognizes the strategic implications of problems and potential solutions.
Level 5 Advanced: Regarded professionally as an expert in managing and resolving multiple and diverse situations involving conflict, grievances, confrontations, or disagreements to minimize negative personal impact.
Courage (Generic) Advanced
Competency Source: Internal
Deals in a straightforward manner with difficult issues? addresses them before they become major problems. A strong voice, candid but tactful, diplomatic. Will speak up, stand alone, if necessary. Will challenge the status quo when change is needed (e.g. policy changes to better serve learner or coworkers.) Takes tough, principled stands even if they are unpopular. Has the courage to make decisions that may not be immediately understood? makes hard decisions even when unpopular.
Customer Service Focus (Generic) Competency Source: Internal Importance: Critical
Is positive and professional in appearance and demeanor. Personifies role model as a service provider. Responds to customer needs with respect and courtesy. Respects diverse groups. Takes ownership of customer concerns or problems. Offers sincere apologies and makes genuine attempts to fix problems. Quickly resolves customer service problems to the extent of employee's authority. Is a creative solution finder. Confidentiality is kept. Patiently and effectively deals with angry customers. Looks at things from the perspective of the learner/customer. Confronts negative attitudes of coworkers.
Decision Making (Generic) Competency Source: Internal Importance: Critical
Makes sound, well-informed, and objective decisions. Perceives the impact and implications of decisions. Commits to action, even in uncertain situations, to accomplish organizational goals.
Plans, justifies, and prepares the budget for programs or projects? accounts for and monitors funds and expenditures to ensure cost effective programs and projects? assesses the financial condition of the organization.
Makes clear and effective formal presentations. Uses audiovisual aids, technology tools, and other supporting material effectively. Adapts communication for different audiences. Handles questions and answer sessions well.
Problem Solving (Generic) Competency Source: Internal Importance: Critical
Diagnoses a situation and determines what relevant information and/or procedure to use? uses reason to generate and evaluate alternatives and to determine a course of action.
Written Communication (Generic) Competency Source: HRToolbench Importance: Critical
Recognizes or uses correct English grammar, punctuation, and spelling? communicates information (e.g., facts, ideas, or messages) in a clear, concise, and organized manner with content and wording appropriate for the intended audience.
Level 5 Advanced: Demonstrates confidence without arrogance? recognizes when decisions and/or actions are needed quickly and when postponing is appropriate? able to take unpopular stands and describe these in terms that generate respect? addresses performance or other difficult issues firmly and in a timely manner? doesn't allow problems to fester. Advanced Level 5 Advanced: Confronts negative attitudes of coworkers? identifies, recommends, and initiates solutions to problems and processes? expertise is sufficient to handle even the most complex service issues.
Level 5 Advanced: Makes decisions that are complicated by the number and nature of existing controls, regulatory guidance, overlapping requirements, or organizational considerations that have an impact on the ability to apply established methods? implements operational decisions when consequences include adverse impact. Basic+ Level 2 Basic +: Somewhat greater than Basic: Plans, justifies, and prepares the budget for a single program or project? accounts for and monitors funds and expenditures to ensure costeffective support of the program or project? assesses the financial condition of the program or project. Advanced Level 5 Advanced: Adapts the content and delivery of formal presentations to fit the needs of the audience? explains complex concepts that are easily understood by the nontechnical constituents? speaks with poise and composure on controversial topics? presents information in an engaging and persuasive manner. Advanced Level 5 Advanced: Creates precedentsetting solutions to complex problems? identifies areas of potential problems or vulnerabilities and generates alternatives to safeguard or minimize those vulnerabilities? develops and proposes a strategic alternate method to solve problems or requirements. Advanced
Level 5 Advanced: Understands subtleties of tone and content in reading material? composes effective written communications regarding highly complex matters? presents highly complex information clearly in writing without oversimplifying? uses effective word choices and examples to ensure understanding.
Supervises a single work unit within a department, or is an intermediatelevel professional individual contributor.
Instruct and train others
Build consensus by drawing together the ideas of others
Take calculated and responsible risks Provide guidance and stability
Share special or technical information with others Guide or facilitate projects
Bring commitment and drive into the workplace. Lead by example
Serve as a spokesperson or advocate Assign work activities
Serve as a role model
Empower others to take responsibility and to be accountable
Develop and execute strategic plans
Subordinates Direct: Indirect: 3
Tools and Equipment
A3s MS Power Point
Calculator MS Word
Career Coach MyersBriggs Type Indicator – MBTI
Copy Machine Printer
Desk Top Computer Scanner
Fax Machine Strengths Finder
Google Mail Strong Interest Inventory
Lap Top Computer Telephone
MS Excel Web Development tools
Education and Experience Preferred Education: Master's Degree
Preferred Experience: Between 2 and 5 years
Work Environment Lifting ActivitiesWeightHeightDistanceFrequency Most Frequently Lifted ObjectUnder 10 lbs.Waist level1 9 feetSeveral times per day Heaviest Object Lifted10 19 lbs.Waist level1 9 feetOccasionallyNonLifting Repetitive Activities Arm Movement Continuously Bending Occasionally Crouching Occasionally Gripping ContinuouslyLeg Movement Continuously Sitting ContinuouslyStanding Several times per day Talking ContinuouslyTyping Continuously Walking Several times per day Writing Several times per dayOther Physical Demands Close visual work Extended work hours Irregular working hours Prolonged visual work Travel (less than 10%)Mental Demands Complicated PlanningExercising Independent Judgment Intense ConcentrationMinimal Guidance or Direction Persuading OthersRapid Decision MakingOther Challenges Precise accuracy requirementsSafeguarding organization assets and property Contacts with Others Internal ContactsPurposeFrequency Employees in your own work unit or departmentInteract with or adviseDaily Employees in your functionInteract with or adviseDaily Managers in your functionInteract with or adviseDaily Senior executives in your functionInteract with or adviseSeveral times per week Employees in departments outside your functionInteract with or adviseDaily Managers in departments outside your functionInteract with or adviseSeveral times per week Senior executives outside your functionShare InformationMonthly Executive leadershipNone/Very Little ContactNone/Very little contact External ContactsPurposeFrequency Vendors, Suppliers, SubcontractorsInvestigate or ResearchMonthly Accountants, Attorneys, ConsultantsNone/Very Little ContactNone/Very little contact Federal/State Regulatory and Compliance AuthoritiesShare InformationSeveral times per week Strategic Business PartnersInteract with or adviseDaily CustomersInteract with or adviseDaily
How to Apply: All applicants are required to apply online at www.nmc.edu/jobs. Applications received by 4:30 pm on Friday, February 5, 2021, will receive first consideration.
Northwestern Michigan College (NMC) is a publicly funded community college that serves people, organizations and businesses. We serve more than 50,000 learners annually throughout the Grand Traverse region and beyond.Northwestern Michigan College was the first comprehensive community college chartered in the State of Michigan. Since its founding in 1951, NMC has provided quality, affordable access to higher education for learners of all ages and backgrounds. NMC is integrally woven into the economic, social and cultural fabric of the region, providing leadership and support for key initiatives that shape our communities and prepare our learners for rich and meaningful lives.