RESPONSIBILITIES
CBRE is looking for a CoPQ Analyst to work closely with our client in Sunnyvale, CA. This position is to be based in Mountain View, CA.
The CoPQ Analyst is responsible for tracking and managing our client's many construction projects using dashboards and other metrics / KPI tracking tools. The CoPQ Analyst will work with internal and external Data Center teams to drive CoPQ initiatives and reporting. This is program level initiative, not an individual project level. Therefore, knowledge and use of typical program level metrics or KPIs will be helpful. This role will work closely with a team of cross-functional stakeholders across the organization and other relevant stakeholders to develop, optimize and oversee our quality data systems.
The CoPQ Analyst will work independently with minimal guidance and proactively use available resources to meet deadlines and complete tasks. On a day to day basis, the individual will compile program needs, manipulate and analyze data, track trends, look for improvements, and deliver visual representations to optimize program needs and results
ESSENTIAL DUTIES AND RESPONSIBILITIES
Key Responsibilities:
Coordinate and collaborate with various teams within client's internal teams, including the following teams:
- Data Center Design & Construction Project Management
- DC Quality (DCQ)
- Program Controls Group (PCG)
- Data Center Advance Technology Innovation (ATI)
- Data Center Operations (DCOps)
- Data Center Services (DCS) and other cross functional teams as necessary.
With the above organizations, perform the following quality programs services:
- Provide Data Analyst/Project management support to the Cost of Poor Quality (CoPQ) program
- Support the CoPQ team by working on metric updates and data reports for New and Retrofit Projects and Operations potential CoPQ framework updates
- Lead CoPQ data quality verification working with project teams, PCG and operations
- Work with site teams to evaluate and report instances of CoPQ and ensure proper categorization of each cost impact to CoPQ parameters
- Update and maintain CoPQ dashboard(s) for active projects
- Support potential CoPQ framework updates
- Support CoPQ data quality verification working with project teams
- Manage escalation of CoPQ instances and ensure they are effectively captured in Closed-Loop Learning program (CLL) and Process Excellence (PEX) program
- Support integration of lessons learned and Objectives and Key Results (OKRs) that target reducing CoPQ into a central repository
- Provide documentation to support business requirement documents (BRD), owner's program requirements (OPR), process mapping
Coordinate with CoPQ team to report escalation of CoPQ instances and ensure they are effectively captured in Closed-Loop Learning program (CLL) and Process Excellence (PEX) program
Support integration of lessons learned and Objectives and Key Results (OKRs) that target reducing CoPQ into a central repository
Preparation and delivery of regular reports to client's Design & Construction Quality organizations as needed (monthly, quarterly, & yearly)
Participate and sometimes facilitate meetings to drive CoPQ initiatives across the client's design and construction organizations.
Utilizing CoPQ methods as appropriate.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree from top tier school in computer science, math, engineering or related field with a minimum of 3 years of experience in quantitative analysis, data modeling, reporting, relational database tools, data warehousing, database architecture, and SQL, SAS and/or SPSS including 2-3 years technical experience in software development, machine learning or statistical analysis, data engineering and data visualization related work.
Preferred Requirements:
- Working knowledge of "Cost of Poor Quality" theory in practice.
- Data Analyst/project management t experience supporting client's internal "Cost of Poor Quality" initiatives in either construction, design or even manufacturing!
- Knowledge and experience supporting company-wide Quality initiatives for manufacturing, construction or technology / hardware assembly.
- Support COPQ team to engage in process improvement initiatives that focus on removal of unnecessary costs of goods & services; i.e. -- unnecessary costs associated with materials, assembly/construction, labor, handling, and shipping
Minimum Qualifications (MQs)
- BA/BS degree in Business Process Management, Operations, Civil/ Electrical/ Mechanical/ Industrial/ Process Engineering, or other technical field or equivalent practical experience.
- Four years work experience.
- Familiarity with commercial building design & construction industry practices.
- Ability to collaborate and influence across multiple levels of an organization with experience leading cross-functional process improvements
- Tenacious problem solver with effective verbal/written communication and facilitation skills.
Software Fluency (Preferred )Requirements:
- Practical Software experience:
- Google Drive
- Google Sheets
- Google Docs
- Google Slides
- Google Hangouts / Google Meet
- Google Chat
- Other optional software application experience:
- Tableau or Data Studio or other dashboard creation software
- Collect user inputs through a Google Form into a Google Sheets dashboard.
- Retrieve data with LOOKUP formulas
- Apply logic with conditional formulas
Practical Requirements:
- Analytical Skills
- Data analytics using spreadsheets and database applications
- Data reporting
- KPI & metric tracking
Prior work environments (helpful, but not required) :
- Prior work in architectural or engineering design consulting firm / business
- Working knowledge of construction, architectural, civil, mechanical or electrical engineering
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Experience with Microsoft BI stack (e.g., SSRS) a bonus.
Proficient in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.
Strong analytical skills.
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
