A member of FFF Enterprises’ (FFF) Forward Deployed Inventory Programs (FDIP) team and under the direction of the FDIP Technician Manager, responsible for performing and executing processes related to the implementation and problem resolution of unique technologies used for FDIP. Works directly with customers, other FDIP internal associates, providers of products, services and applications used to store and manage forward deployed. Uses detailed knowledge of IoT machine technologies and related operational processes along with critical thinking skill sets to assist in any number of activities related to the IoT machine configuration, deployment and operation.
Acts as an FFF subject matter expert (SME) for FDIP devices and operation.
Organizes and prioritizes work in such a way to ensure that customer specific issues are addressed in urgent, expedient and efficient manner.
Ensures that problems and solutions are documented and recommends preventive measures or problem-solving processes to implement that can become best practice for the FDIP team.
Continually enhances personal expertise related to FFF’s FDIP technology.
Defines and documents the FDIP processes that the team uses to meet internal and external customer requirements.
Performs configuration, setup or refurbishment processes according to documented processes that ensures effective and efficient deployment of IoT devices.
Assists in training to facilitate user adoption of the standard operating procedures.
Works with multiple cross-functional teams to ensure effective and efficient customer service and that best-practice technical approach is shared and leveraged amongst all team members.
Continuously strives to improve processes, and service quality to internal and external customers.
Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the Company. Immediately report any concerns or violations.
Display dedication to the position responsibilities and achieve assigned goals and objectives.
Other duties as assigned.
Annual estimated sales of $2 billion
Annual estimated FDIP Inventory of $40 million
KNOWLEDGE, SKILLS AND ABILITIES:
Experience trouble shooting technology that involves the integration of data and machinery.
Understanding of how machine controls and middleware interacts with IT solutions.
Experience working with at least one of the following: electro-mechanical machines, RFID or imaging systems.
Understanding of systems networking, database design, hardware, application integration, and real time data capture.
Strong verbal and written communication skills
Ability to clearly present and discuss specific problem and related solution in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences
Ability to communicate (and work) effectively with people from different technical and business backgrounds, acting as a liaison, understanding and appreciating different perspectives and translating into terms necessary for any group or individual to understand.
Understanding of and experience using Six Sigma and Lean techniques to address project and operational processes
Strong computer skills and competent user of MS Office Suite (Word, Excel, Outlook, Visio).
Willing to travel at least 10% of time.
Represent the Company in a professional manner and appearance at all times.
Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.
Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
EDUCATION AND EXPERIENCE:
Prefer two-year degree or equivalent required; technology related field is preferred. Experience and training in machine technology, information technology, logistics experience, pharmaceutical manufacturing or distribution and associated systems, are all relevant.
Combination of office and shop floor. The noise level in the work environment is generally moderate.
Operate office equipment, hand tools, and electrical troubleshooting devices.
While performing the duties of this position, the employee is required to regularly use hands to finger, handle or feel objects, tools, controls and equipment. The employee must be able to walk, sit and stand. The employee occasionally lifts up to 50 lbs. and occasionally kneels and bends.
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
50% or more time is spent looking directly at a computer.
Associate is frequently required to stand, walk, or carry heavy items.
Ability to deal with stressful situations as they arise.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position.
FFF Enterprises is an EEO/AAP employer; all business decisions (employment, promotions, compensation, etc) are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
Telecommuting is allowed.
About FFF Enterprises, Inc and Nufactor Specialty Pharmacy
FFF Enterprises is the nations must trusted specialty distributor of plasma products, vaccines, biosimilars, and other specialty biopharmaceuticals and pharmaceuticals. Our partners include the largest and most influential GPO’s, servicing over 80% of United States hospitals and supplying the nations leading non-acute care sites. Our unprecedented programs unite manufacturers, GPO’s and hospital partners, resulting in cost-containment and more access to common and uncommon products.
Nufactor is the specialty pharmacy subsidiary of FFF Enterprises. It is dedicated to the chronic illness community, providing specialty products, in home infusions, and individualize patient care on a daily basis. Some of the services include 24/7 on call pharmacists, 24/7 on call infusion experts, Nursing services, patient and physician educational programs, patient advocates, and administrative services.