The Technical Consultant Manager directs and guides the commercial and technical sales support activities for a limited number of specialized company products, accounts, or services. Works to develop new business opportunities and support Sales when opportunities are identified. Guides the team as a commercial and technical product expert to develop and present sales proposals and systems solutions, and support closure of complex technical sales. Provides feedback to the Business on market and competitor activities and future business needs.
Ensure regional selling resources maintain the appropriate competencies across assigned products and services.
Work with appropriate Business Management and Sales Leadership teams to ensure proper resourcing and competency coverage to support growth
Execute commercial programs related to product responsibility.
Participate in trade shows, seminars and/or similar marketing activities, ensuring technical resources are capable of supporting.
Ensure consultants have appropriate development plans in place to develop and maintain technical capabilities.
Collaborate and share insights with regional and global peers.
Maintain knowledge of the industry sales strategies, familiarity with outcome-based selling.
Understands the business drivers and KPI's of the customer.
Ensure Consultant team maintain sales and customer relationship management data up to date in tools (i.e. CRM), optimizing activities by using tools consistently.
Coach and develop Solution Consultants, Technology Consultants, and/or Team Leads
Skills, Knowledge, Experience, and Education
Bachelor's degree in an engineering/technical related field or equivalent.
Strong solution and application expertise, and related demonstrated sales experience.
Fluency with native language and strong command of English (written & spoken).
Ability to work with and gain confidence of senior level personnel (internal and external) in a highly collaborative, matrixed stakeholder organization.
Ability to resolve complex issues in creative and effective ways.
Ability to align and influence critical stakeholders.
Strong supporter of our customer centricity. Understands the importance of demonstrating concern for satisfying customers. Passionate about developing goals to improve our customer experience.
Ability to set, be accountable for and achieve challenging targets.
Ability to influence, empower, coach and motivate others.
Ability to adapt communication style and messaging to different audiences.
Instill an energetic and enthusiastic response in their team towards achieving company goals and priorities, and encouraging their commitment and support.
Exhibit strong teamwork, customer service and organizational skills.
Act courageously by sharing viewpoints openly and directly with others, providing relevant and timely information and feedback, as required.
Make sound and difficult decisions even in the face of multiple obstacles, particularly when under pressure or in high stakes situations.
Retain and convey a positive attitude in challenging circumstances.
Maintain a positive demeanor during periods of uncertainty, conflict and stress.
Remain open to ideas; integrate multiple perspectives in decision-making.
Ability to motivate others and him/herself
Demonstrate enthusiasm for relationship building and partnership across the organization at all levels to leverage ideas, capabilities, and processes.
Lead and/or manage courageously during organizational change; taking appropriate risks and encouraging others to do so in order to be aligned with a culture that values risk-taking.
Information Processing Capability
Exercise judgment within defined procedures and practices to determine appropriate action.
Leverage business insights in proposing solutions and facilitating change.
Manage multiple priorities and projects simultaneously, ensuring stakeholder expectations are managed appropriately.
Ability to manage competing demands, accept criticism and constructive feedback, while being adaptable and flexible.
Seek out and embrace relevant perspectives when assessing a situation or making a decision; demonstrate clear understanding of multiple viewpoints.
Distill information from disparate data sources and the capability to tell the 'story' behind it, as well as recommendations for next steps.
Anticipate and act upon evolutionary trends in the industry and the unique adaptations required by the Company to sustain competitive advantage.
Accepts Role Requirements
Coaches others/their team to improve performance and achieve their goals.
Establish and maintain appropriate engagement levels for their team of domain experts by providing an environment supportive of employee development and advancement while ensuring the availability of the proper mix of competencies and experience to support the business.
Influence and operate across a highly matrixed organization.
Values working in a team-oriented culture and building consensus with stakeholders before making key decisions.
Actively pursues personal continuous learning, development of skills and knowledge in job-related technical and professional areas.
Actively participates in calls and meetings via phone or in-person, as needed.
Travel to customers within assigned geography will be required.
Key Performance Metrics
Achieve AOP order & sales targets for specific products.
Pro-actively close identified skill gaps.
Ensure alignment of all goals, objectives, and activities with company priorities and changing market requirements by thinking strategically and decisively.
Team continuously develops technical and commercial skills; measured by progressing career and credentials.
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.
Internal Number: R21-1645
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.