The SVP of Maintenance is responsible for maintaining the physical integrity of communities. The SVP of Maintenance actively participates in the maintenance of the physical condition of all the communities while promoting resident satisfaction. Responsible for the appearance and working order of the property including structures, facilities and systems in individual apartments, exterior and common areas.
Complete and/or assign projects/tasks in a thorough, accurate, and timely manner.
Able to make sound decisions and problem solve timely and effectively.
Follow up on customer service issues in a timely manner to ensure resolution.
Demonstrate knowledge and adherence to all building, county, and state standards and regulations.
Walk units and create punch lists for issue resolution with staff, construction team and/or vendors.
Implement preventative maintenance schedules and procedures to refurbish or replace deteriorating items to avoid future costly repairs.
Ensure effective pest control program is implemented.
Assign tasks, supervise and evaluate staff and vendors.
Conduct periodic QC property and safety (emergency lighting, smoke detectors, fire extinguishers, fire drills, etc.) inspections.
Order, store, and maintain inventory of equipment, supplies, and materials.
Perform/QC walk-through inspections of vacated units, outlining improvements if required.
Review/QC resident repair work orders including obtaining resident feedback.
Conduct and maintain after hours emergency on-call coverage schedule.
Maintain time and production records and recommend improvements, if required.
Review and/or bid out contracted work with local vendors, evaluate work performance and review/submit vendor performance scorecard.
Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (vacancy prep, landscaping, janitorial, etc.) are performing up to maximum standards.
Diagnose and/or perform maintenance/repair (as applicable to achieved certification level) to include A/C and heating, electrical and plumbing systems, stairs, gates, fences, patios, railings, tile, carpet, flooring, fireplaces/firepits, ceiling fans, appliances, shutters, doors, cabinets, windows, walls and ceilings, pool area and other equipment as required (outsourcing as required).
Control operating costs by preventative training methods and forecasting skills.
Participate in the interview, hiring, and training of maintenance employees; submit feedback on performance of employees to the EVP; address complaints and resolve problems
Follow company safety standards and procedures and report any problem or condition which could be a hazard or potentially dangerous.
Work in conjunction with property district managers and EVP and SVP of Real Estate Management to administer and enforce company policies and procedures for maintenance and grounds personnel.
Ensure regular and predictable attendance and punctuality.
Perform other tasks as assigned by management.
Be observant for any problem that could be a hazard or potentially dangerous situation for residents, staff, guests and the public. This includes condition of pool gates, fencing, lighting, trip hazards, etc.
Always display a service-oriented mindset maintaining courtesy and diplomacy with residents, colleagues, management, vendors and all external customers.
Promptly notifies EVP of Real Estate Management of maintenance related repairs or other concerns.
Position requires employee to occasionally be on call if assistance to maintenance staff is needed including nights, weekends and holidays.
Other duties as assigned.
Education and Experience
Bachelor’s degree in maintenance related field.
Minimum of 3-5 years of experience in a residential property maintenance.
Must be computer literate with MS Word, Excel.
Strong working knowledge of all aspects of building maintenance.
Experience with mold/water remediation, carpentry, plumbing and appliance repairs.
Experience operating small hand tools, gas powered tools.
Able to provide own tools (hand tools and cordless drill).
Must have reliable transportation to get to work as scheduled and for on-call emergence maintenance.
For safety purposes must be able to read, write and communicate effectively in English; bilingual Spanish skills for read, write and communicate effective are a plus.
Prefer incumbent to have project management training/experience in a large venture. Will consider any combination of education/training/experience which results in skills/knowledge/abilities.
Must obtain Certified Apartment Maintenance Technician (CAMT) and Fair Housing Certification within eighteen (18) months of employment. Annual updates for the Fair Housing Class are hosted by the Housing Agency.
Knowledge and Skills
Strategic Capability and Leadership:Provides mission, sets direction, and inspires others to deliver on the organizational mandate. Decisions are based on ethical and socially responsible principles.
Program and Project Management:Plans, manages, and evaluates specific activities in order to deliver the desired outputs. Ability to prioritize and organize your daily work responsibilities.
People Management and Empowerment:Directs the activities and development of team, while respecting their individuality and the benefit of diverse ideas and approaches.
Problem Solving and Analysis:Systematically identifies, analyzes and resolves existing and anticipated problems in order to reach optimum solutions in a timely manner. Ability to make sound decisions and problem solve timely and effectively.
Job Knowledge: Exhibits requisite knowledge, skills and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment and decision making in accordance with level of responsibility.
Client Services: Provides timely, courteous, and quality service to an individual whether internal or external by anticipating individual needs, following through on commitments and ensuring that our clients have been heard. Ensure excellent service standards to maintain high level of resident satisfaction.
Initiative:Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Professional Behavior:Exhibits positive, polite, courteous, honest and conscientious behavior with all internal/external clients. Accepts responsibility for actions and adjusts behavior as appropriate. Professional appearance and demeanor.
Communication: Employee is clear, concise and organized in all facets of communication in order to fully transfer understanding. Actively listens and is aware of the audience to adapt message appropriately. Strives to communicate information with appropriate personnel in a timely manner.
Teamwork: Actively and collaboratively participates, despite personal differences, towards a common goal. Employee is open to new ideas and/or approaches. Employee is aware of changes that impact internal and external customers and effectively communicates the impact when working as a team.
Integrity: Employee is honest with oneself, coworkers and clients. Stands up for what is right even in the face of opposition.
Safety Awareness:Employee is cognizant of his/her surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates and assists in the correction of any safety concerns where appropriate.
Reliability and Judgment:Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Authority expectations. Performs work in a reliable manner that is both accurate and timely.
The employee receives directions from the EVP of Real Estate Management. Courses of action, deadlines and priorities are established by policy, procedure, rule, regulation or the EVP, depending upon the assignment. Normal duty assignments are performed by the employee based on his/her own judgment. The employee has no supervisory duties, however must:
Maintain courtesy and diplomacy with internal/external customers, colleagues, and enforce such behavior with staff.
Ensure staff always follow policies and procedures; dotted line to all maintenance supervisors.
Ensure safety is always a priority.
Prepare and present reports on maintenance activities, accomplishments, and problems monthly to the EVP of Real Estate Management.
The employee performs routine duties by following established HUD and Agency policies and procedures and traditional
practices. These guidelines cover most job-related situations and the employee may use independent judgment in
making decisions within established parameters and area of expertise. If guidelines do not cover a situation, the
employee normally consults the supervisor. Guidelines are generally specific and clear.
The employee performs a variety of related, routine, and generally repetitive tasks. The course of action is determined by
the supervisor and by established procedures. The employee may coordinate, integrate, and/or prioritize tasks.
Scope and Effect
The employee's work affects the Agency's total housing program and the residents assisted by the Agency. Effective and efficient accomplishment of work and management goals by the employee is essential to the Agency's ability to achieve its basic mission to provide housing that is decent, safe, and sanitary.
The SVP of Maintenance has contact with coworkers and management staff, residents, police, fire department, city inspectors and contractors. Personal contacts serve multiple purposes, including giving or gaining information, planning, coordinating, advising, motivating, providing services, and making decisions. At times, it may be difficult to reach agreement with contacts. Ensuring accurate information is readily available and encouraging cooperation among individuals promotes attainment of common goals.
Must be able to sit and/or stand for up to eight hours at a time while preforming work duties.
Must be able to bend, stoop, push and/or pull, kneel, crouch and/or crawl in the performance of work-related duties.
Ability to lift/carry up to 50 lbs. Employs two person lift when lifting/carrying objects that weigh more than 50 lbs.
Significant amount of walking throughout the day.
Can climbing up and down a ladder.
Ability to work in hot, cold and/or damp environments.
Must be able to use fingers bilaterally and unilaterally to operate office equipment.
Must have vision and hearing corrected to be able to perform essential job functions.
Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
Must maintain punctuality and attendance as scheduled.
An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is
adequately cooled, heated, lighted, and ventilated.
Must possess a valid State of North Carolina or South Carolina driver’s license and regularly participate in continuous
improvement and education. Must work with the highest degree of confidentiality
Our Mission is to develop, operate, and provide quality housing in sustainable communities of choice for residents of diverse incomes.
We at INLIVIAN are proactively redefining our role in the Charlotte community and aspire to be the preferred provider of housing that is affordable for our growing population. By partnering with quality service providers for supportive services and becoming stronger financially, our hope is to become a collaborative leader who can present effective, affordable solutions to housing issues in Charlotte.
We are a non-profit real estate holding company with a public purpose. Our purpose is to provide decent, safe, housing that is affordable to low and moderate-income families while supporting their efforts to achieve self-sufficiency. INLIVIAN works hand-in-hand with quality service providers for supportive services and as a result, we continue to evolve as a collaborative leader, helping to provide solutions to housing issues in Charlotte and the surrounding area.
We do this through developing real estate, managing those assets, and providing caring case management and self-sufficiency programs.