Department: Residential Services Admin
Salary/Grade: NEX/14

Job Summary:

Northwestern University is currently seeking a Maintenance Supervisor to work the third shift (11:00 pm – 7:30 am, Monday through Friday). This position is responsible for high-quality general maintenance operations of the University's student residence halls on the Evanston campus. Job duties include responding to service requests, preventive maintenance programs, staff supervision, work assignments, safety and customer service.

Please note: Lifting and or moving items weighing up to 50 pounds is required.

Specific Responsibilities:

• Prioritizes and assigns service requests to maintenance team. Monitors completion of service requests and follows up on any outstanding items. May assist in the completion of service requests as necessary.  Handles all escalated general maintenance requests in a timely manner.
• Supervises employees, ensuring a motivated and engaged workforce by providing positive reinforcement and mentoring.  Prioritizes and inspects the work of the Maintenance employees. Addresses student residents' concerns and resolves issues in a timely and professional manner.
• Inspects grounds, housing facilities, and other community features daily to minimize liability concerns and future repairs
• Manages maintenance supply inventory while adhering to guidelines for distribution and use.
• Observes safety and security procedures and determines the appropriate action beyond guidelines and reports unsafe conditions to appropriate staff.
• Addresses student residents' concerns and resolves issues in a timely and professional manner.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma, or equivalent.
• Some trade school/training is preferred.
• Minimum of 3 years' work experience in general maintenance, building maintenance, renovation or construction. University housing general maintenance work experience is preferred.
• Previous supervisory or lead general maintenance work experience preferred.
• Must have the physical skills and endurance to move about campus and the buildings in order to fulfill daily maintenance tasks and activities.
• Knowledge and experience with various cleaning products and equipment in field.
• Must have familiarity of safety requirements and precautions and able to set examples for proper safety measurements for employees.

Preferred Qualifications:

• Ability to meet and deal tactfully, professionally and courteously with students, staff, and general maintenance staff.
• Self-motivated and shows initiative to start and complete tasks.
• Good communications skills with a good command of the English language.
• Fluency in Spanish, or other language, is helpful but not required.
• Ability to adapt to changing duties and responsibilities with the advancement of technological improvements.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.