The Senior Instructional Designer is a member of the Business Optimization team within the Pharma organization designing and developing curriculum for the Customer Experience Operations contact center and Distribution Operations. The subject matter may include content for the various groups including Customer and Technical Support, Distribution operations and compliance training for both new hire training and existing employee development. This position also has responsibility for our departments Cornerstone Learning Management administration. This position reports to Director, Training Contact Center within Customer Experience Operations.
Primarily, the role of Senior Instructional Designer functions as the department subject matter expert (SME) for instructional design, e-Learning, and learning technologies demonstrating up-to-date expertise in adult learning theory, best practices, various delivery modalities, and new technologies.
Key responsibilities include, but are not limited to:
Manage Subject Matter Experts (SME's) and stakeholder relationships to clearly understand the business, target audience and content needs to construct learning and performance outcomes.
Analyze, build, develop and maintain new hire training program(s).
Perform business and performance analysis to determine training objectives, goals, and learner characteristics such as existing knowledge and skill level, as well as knowledge and skill gaps.
Use knowledge of instructional system design (ISD), technologies, and adult learning theory to propose learning solutions that are cost-effective, easy-to-create and maintain, visually and instructionally compelling and that provide a rewarding experience for the learner.
Establish goals and learning objectives to design appropriate and effective curriculum by leveraging instructional design methodology.
Manage the end-to-end instructional design process with a sense of urgency and drive for results.
Employ a rapid-development approach and strong instructional design to build creative and innovative training videos, games, job aids, posters, manuals, and related learning/e-learning deliverables. Bring best-of-breed learning techniques and technology into the development of training program and solutions.
Conduct train-the-trainer sessions with virtual or instructor led to ensure delivery of materials is consistent across all markets and trainers understand the course content, learning objectives, delivery method, and evaluation procedures.
Ensure smooth transition from final material design to implementation of program.
Drive projects to execute successfully, managing project milestones and team responsibilities for accountability.
Leverage learning technology tools, platforms and systems to develop new and innovative approaches to delivering training.
Partner with Content Administrator to manage and maintain LMS and Content Library.
Design course-level assessments to ensure learning objectives were addressed in the content at an appropriate learning level. Analyze for effectiveness.
Compile and analyze dashboard results on evaluations (assessing readiness, job impact, and business impact).
Other training responsibilities as defined by leadership and the organization.
Design course-level assessments to ensure learning objectives were addressed in the content at an appropriate learning level by compiling and analyzing results of evaluations (assessing readiness, job impact, and business impact).
5+ years of previous experience in instructional design and e-Learning development or related functional experience
Expert prioritization and planning skills, with demonstrated success producing high-quality deliverables on time and within budget
Must be detail-oriented, and flexible, and can work in a fast-paced environment with multiple deadlines and shifting priorities
Proven success at establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits
Demonstrated ability to act as a consultant, including skills to probe for understanding, identify issues/opportunities, suggest win-win resolution
Ability to design and develop engaging and interactive training using a variety of modalities and methods.
Advanced Microsoft Office application skills
Expertise using authoring tools such as (Articulate Storyline/360, Captivate).
Strong written and verbal communication skills, including proofreading/editing and quality assurance
Strong attention to detail and must be adept at managing process and workflow
Proficiency with multimedia and e-learning tools such as Captivate, PowerPoint, Articulate Storyline, and Adobe Creative Suite
Working knowledge of Learning Management Systems (Cornerstone onDemand preferred)
Additional Knowledge & Skills
Graphic Design and audio/video editing a plus
Digital Adoption Platform (DAP) such as MyGuide
Working with responsive technology
Bachelor's Degree preferred
4- year degree in related field, or equivalent experience
General Office Demands - Office in Fort Worth, TX
Career Level - IC - Professional - P3
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Internal Number: JR0041959
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.