This position provides administrative support to the operations department to further the objectives of the cooperative in delivering exceptional member service. Areas of responsibility include dispatch, crew scheduling and clerical duties for both design and construction. This position supports the Operations Administrative Supervisor, Operations Manager, General Foremen and Staking Engineers with the more complicated facets of the department and requires organizational and communication skills, decision making, problem solving and a thorough understanding of work orders and workflow practices in addition, the ability to work with other departments within the organization and outside agencies.
Assist the Operations Administrative Supervisor, Superintendent, Engineers, General Foreman and Design Team with one or more of the following:
Coordinate and schedules daily line construction activities.
Schedules meter shop activities as directed.
Coordinates with field employee on switching activities.
Participates in switching order functions.
Manage Outages in OMS.
Response to Emergency 911 Calls.
Processing Work Orders
General Member Inquiries
Process Crew Timesheets
Responsible for the organization and record keeping of all legal documents pertaining to the Operations Department including terms and expiration dates.
Identify and help implement process improvements for the department to increase efficiency and to provide the member with the best experience possible.
Other tasks and duties, as assigned.
High school diploma or equivalent required.
Competency in Microsoft Office software applications (Word, Excel, Access, PowerPoint & Outlook) and the ability to learn other software applications.
Must have considerable skill in effectively dealing with a variety of people under difficult circumstances.
Must have excellent phone etiquette and should be able to effectively handle and transmit information over the phone, fax or email.
Excellent oral and writing skills required.
This position requires the ability to work under pressure (possibly in emergency situations) and maintain good internal and external relationships.
Attention to detail with the ability to multi-task in a team environment.
Ability to learn staking sheets, invoices, work orders, service orders, mapping, tagging and other departmental processes.
Must be willing to work any shift and overtime as needed for emergency and outage management when required.
Other combinations of education and experience may be considered.
PREFERRED JOB QUALIFICATIONS
Previous utility experience.
Associate or B.A./B.S. degree in Business Administration.
Knowledge of rural electrification and cooperative programs.
Proficient computer skills including Word processing and Excel spreadsheets.
Knowledge of CIS platforms like NISC.
Valid Washington State Driver’s License.
Ability to analyze and resolve situations and problems.
Ability to organize work, set priorities and meet critical deadlines with a minimum amount of direction.
Ability to use techniques of effective time management.
Ability to handle multiple priorities and projects.
Ability to process paperwork effectively.
Ability to use a computer terminal to accurately and rapidly enter and retrieve data.
Internal Number: Dispatch
About Inland Power
About Inland Power & Light
Inland Power and Light is a nonprofit electric cooperative providing affordable, safe and reliable electricity to over 40,000 member-owners in 13 counties throughout eastern Washington and northern Idaho. Founded in 1937, Inland Power is the largest electric cooperative in Washington.
EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT
Inland Power and Light is committed to equal employment opportunity for all. Just as our commitment to quality motivates us to go the extra mile, we cooperate with the civil rights agencies in government in an effort to ensure equal opportunity in employment through an Affirmative Action Plan. To assure full implementation of this equal employment policy, we will take steps to assure that persons are recruited, hired, assigned and promoted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, disability or any other classification protected by nondiscrimination law.