Provide technical sales support, system design support, cost estimates and technical service/support to Theatrical customers to manage customer relations and facilitate the sale of products and services.
Responsibilities: include the following. Other duties may be assigned. • Provide a timely and complete response to customer and prospect inquiries originating from email, web, phone or other sources. • Build positive relationships through frequent contact, timely response, and value-added service to customers. • Effectively communicate with customers to establish project requirements, system design and timelines. • Document customer requirements as appropriate and determine the Thern’s ability to meet customer requirements. • Verify appropriate product selection to solve specific application requirements as communicated by customer, involving others as necessary. • Estimate product cost and delivery schedule using estimating tools provided and following established procedures. • Enter customer orders as necessary to initiate the production of goods. • Monitor and support the coordination of projects with internal resources [project manager], as required, from customer order through installation of equipment. • Assist with follow up on all quotes to determine status and address any outstanding issues. • Work closely with internal resources such as engineering and production to establish project requirements and timelines for delivery of drawings and finished goods. • Provide support to customers as necessary after the sale to maintain a positive relationship and ensure solutions provided continue to satisfy customer requirements. • Complete regular customer check-ups to verify all relevant customer and prospect information. • Communicate terms for customers following established corporate guidelines. • Assist with the development of market segments and key customer accounts by targeting customers, qualifying customers, and engaging customers as required to meet sales and marketing objectives. • Assist with the sale of parts and repair services by troubleshooting problems, assessing needs, developing repair quotes, coordinating repairs with the Parts & Service Specialist and performing other functions as required.
• Demonstrate strong math aptitude, attention to detail and sense of urgency • Demonstrate strong organizational, planning and prioritization ability • Ability to work independently as well as in a team environment • Ability to write reports, read, analyze, and interpret construction specifications, architectural drawings, technical procedures, and/or governmental regulations. • Exhibit strong problem solving, deductive reasoning and decision-making skills • Ability to learn and perform multiple tasks in a fast pace environment. • Demonstrate strong knowledge in Inventory/Manufacturing and Microsoft software • Demonstrate our core values. • Ability to pass the required drug screen
Telecommuting is allowed.
About Thern, Inc.
Founded in Winona, Minnesota by the mechanically inclined Royal G. Thern and his wife, Lucille, during the post World War II boom, Thern Incorporated began with a handful of basic winches and other miscellaneous tools. After the war, Royal and Lucille settled in the small, flourishing town of Winona on the banks of the Mississippi river where they created a corn sheller, lever operated chain hoist, cordwood saw frame and a differential chain hoist. These innovative products were the foundation for the lifting, pulling and positioning solutions the company manufactures today. More than seventy years later, Thern has built a solid reputation for manufacturing the most dependable, powerful and durable solutions for moving loads of all sizes. Our extensive selection of off-the-shelf models and ability to design custom solutions, is why customers in markets around the world choose Thern winches and cranes.