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Maintain superior customer service relationship as per Gables 10 Pledges of Customer Service
Adhere to company Standard Operating Procedures
Lease apartments and sell property s products and services to prospects
Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms
Work to optimize occupancy while maximizing effective leased rent
Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages
Maintain thorough product knowledge of the property and that of major competition
Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork
Maintain prospect traffic and leasing data; assist with other computer data entry as necessary
Deliver resident gifts; inspect units to ensure readiness for move-ins
Plan, schedule and organize resident functions as needed; assist with planning and hosting of others
Audit all lease and renewal files for key controls and bonus submission to the community manager
Review guest cards to ensure entry into the community management system; follow-up entry into system and monitor traffic trends
Other tasks or duties as assigned by supervisor
Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job s essential functions.
High school education or equivalent is required
Ability to fluently read and write English, accurately perform basic to intermediate mathematical functions
No specific previous experience required
Ability to work any of the seven days of the week, 52 weeks of the year. Our community staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
Ability to serve on-call, as scheduled or as necessary
Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job s functions
Team oriented with ability to work independently on occasion
Superior sales skills
Leaderships skills and coaching ability
Excellent written and verbal communication
Ability to read, analyze and interpret all forms of information
Ability to accept and learn from constructive criticism
Well organized with ability to prioritize and multi-task
Demonstrated tact and diplomacy
Intermediate computer knowledge
Expanded knowledge of Internet marketing
Intermediate knowledge of MS Word, Excel and Outlook
Ability to learn and operate company software programs
Learning and Development
Commit to ongoing professional development and career growth
Must wear career apparel based on defined company standards
An Equal Opportunity Employer - M/F/D/V.
If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!
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Internal Number: 2021-8950
About Gables Residential
Gables Residential is an award winning, vertically integrated real estate company specializing in the development, construction, ownership, acquisition, financing and management of multifamily and mixed-use communities.
Gables manages approximately 38,000 apartment homes and 400,000 square feet of retail space and has received national recognition for excellence in development, management, sales, marketing, training, benefits and corporate accommodations. These achievements reflect the impact of our experienced and dedicated team members, our superior knowledge of the markets served, and expertise in development and management.