Position Title: Supervisor III Maintenance Position Location: Nanuet, NY (Supporting Stop & Shop Region 5 – Queens, NY and Long Island market)
Position Summary: Responsible for all maintenance needs of approximately 65 stores including providing 24-hour emergency services and enforcement of preventative maintenance programs. Directly supervise C&W Services (3rd party maintenance company / aggregator) Area Supervisor in managing 40-60 outsourced contractors in multiple trades (electrical, plumbing, landscaping, etc.). Directly supervise 4 Refrigeration/HVAC service providers. Manage small refresh or other limited projects, as well as special projects for S&S Operations.
Principle Duties and Responsibilities (essential functions) • Responsible for controlling maintenance and energy costs. Ensure that the areas are well maintained in the most cost-effective manner possible. • Consult, advise and offer solutions for construction design and maintenance related problems. • Handle emergency situations, while communicating with Store and District Leadership, in a manner that ensures minimum loss of business 7or refrigerated product to the store • Implement changes and share best practices across the team to improve work quality within stores. • Evaluate performance of technicians and communicate needs for improvement to C&W Services. • Proactively communicate problems and solutions to S&S Operations VPs, Directors and Store Managers. • Analyze and determine appropriate action and implement training and other recommended solutions to Operations-controllable maintenance opportunities. • Attend District Operations meetings and partner with Operations to improve delivery on service expectations. • Inspect work performed by contractors to ensure quality workmanship. • Review and approve all invoices for Maintenance services. • Follow up on construction Remodel-related warranty issues and insure Remodel punch list is completed. • Communicate and provide solutions to ongoing problems to Maintenance Manager. • Ensure that all RBS/Maintenance Department policies are followed by and communicated regularly to C&W Services and Refrigeration/HVAC provider supervisors and technicians.
Education • High School Diploma • Higher education degree or classes preferred • Technical or Trade School Electrical, Plumbing, HVAC and/or Refrigeration degree preferred but not required Experience • Construction or maintenance roles, directly or in support of, such as: • Technician • Lead Technician • Job Foreman • Service Manager
Skills and Abilities: • In-depth knowledge of supermarket maintenance trades. Knowledge of refrigeration/HVAC, lighting and controllers is preferred • Computer knowledge (PC, Windows, Excel, etc.) greatly preferred. • Ability to solve complex problems • Highly organized, especially regarding time-management. • Ability to manage people, in various situations, and to view everyone you deal with as a customer. • Strong communication skills, both written and verbal, with peers, store-management customers, and contractors. • Strong leadership ability (ability to also lead and influence without having formal authority). • Must have a valid driver’s license. • Team-oriented • High sense of customer service and urgency to the stores’ and Operations needs
About Retail Business Services
Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country’s largest online grocery retailer, Peapod. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising, Marketing & Sourcing Services, Private Brand Products, Pharmacy Services, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services. For more information, visit www.retailbusinessservices.com.