Director Commercial Management - Parking, Ground Transportation and Concessions
Location: Cincinnati/Northern Kentucky International Airport
Type: Full Time
Preferred Education: 4 Year Degree
Salary: Commensurate with experience
Responsible for development and execution of strategies and measurement of progress toward department goals including innovation, revenue generation, and customer experience related to parking, ground transportation, and concessions.
This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.
Directs the development, oversight, and management of all parking, ground transportation and concession revenue functions, to include the management of the operations of contract management parking, shuttle, and valet staff.
Develops, implements and manages strategies and initiatives that ensure strategic and tactical plans are supported within the framework of the Master Plan and Strategic Plan, consistent with Board policies with the goal of maximizing non-aeronautical revenues and increasing customer satisfaction. Responsible for the creation of revenue enhancement policies/programs; the negotiation of business agreements with companies with the goal of providing innovative customer conveniences while increasing non-aeronautical revenues.
Leads and manages the departmental teams to ensure performance standards are achieved. This includes supervision, delegation and review of assigned work, hiring/terminating, performance appraisals, coaching/mentoring/counseling, staff development, and application of organizational policies and procedures.
Oversees the development of departmental budgets, including revenue, operating expenses, and capital improvement programs. Provides fiscal management and achieves measurable results on time and on budget.
Develops, oversees, and manages the commercial vehicle permitting process for over 250 commercial vehicles and over 100 operators. Is a subject matter expert in the Board’s Commercial Vehicle Management Software (CVMS) system. Ensures compliance of the permitted commercial vehicle operators with existing KCAB’s Rules and Regulations. Analyzes data derived from the system to determine opportunities to increase revenues.
Works closely with other internal departments to identify, evaluate, recommend, and support cost-effective and innovative solutions for all aspects of the parking, ground transportation, and concession functions and operations while continuing to maintain the highest level of customer service to travelers.
Plans, organizes, and directs all parking access and revenue control policies and procedures for parking operations. Establishes and develops department’s policies and procedures.
Develops the policies and procedures applicable to parking and ground transportation related activities and ensures policies are in align with KCAB’s Rules and Regulations
Represents the department in developing partnerships and facilitating effective and positive communications between the airport and the business community.
Represents the department during construction and maintenance/improvement projects impacting parking, ground transportation, and concession operations.
Responsible for all contract management activities as documented in KCAB Policy 1014, Contract Management. As the subject matter expert responsible for all key aspects of contract management ensuring KCAB’s interests are represented in any business activities regarding the agreement.
Represents the department pertaining to marketing, wayfinding and signage improvements related to parking, ground transportation, and concessions.
Operates with considerable independence requiring the exercise of sound judgement and initiative. Possess strong project management skills and has the ability to direct and multi-task on projects occurring at the same time.
Ensures efficient/effective operations; develops/implements processes, programs or service improvements with the goal of achieving target revenues and profitability.
Monitors and coordinates with others on parking facility maintenance and oversees procurement and maintenance on shuttle fleet.
Performs capital project planning and budgeting.
Prepares RFP’s, bid specifications, and negotiates contracts. Participates in RFP and bid evaluations. Responsible for all contract management activities as documented in KCAB Policy 1014, Contract Management. As the subject matter expert responsible for all key aspects of contract management ensuring KCAB’s interests are represented in any business activities regarding the agreement. Assists in the preparation of related RFP’s, bid specifications, and contract negotiations. Provides information for internal and external audits and develops and implements policy and procedural changes in response to audit findings.
TRAINING AND EXPERIENCE:
Bachelor’s degree in a related field to the area of assignment and ten years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Maintains Security Identification Display Area Clearance (SIDA)
Obtain and maintain position appropriate NIMS & emergency training.
Airport operations, policies and procedures;
Parking, ground transportation and concession operations and trends and issues relative to airport environments;
Demonstrated skill in directing and managing staff efficiently and effectively;
Demonstrated skill in comprehending and implementing requirements of complex, technical information.
Clearly and effectively communicating, negotiating and advocating, both orally and in writing;
Use of a variety of computer-based technologies including word processing, and spreadsheets;
Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups;
Demonstrated skill in use of independent judgment;
Demonstrated skill in team leadership.
ADA AND OTHER REQUIREMENTS:
Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.
Light Work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to move objects.
The Cincinnati/Northern Kentucky International Airport (CVG) has a long history of providing first-class air service, unparalleled efficiency and excellent customer service. Behind the exceptional service and outstanding facilities found at CVG is a team, the Kenton County Airport Board, owner and operator of CVG, dedicated to making the airport among the best in the world. One can see this commitment in the safe, well-maintained facilities, in the cleanliness of the terminals, and in the overall beauty of the airport grounds. Visit our website, www.cvgairport.com to learn more.