The Energy Advisor shall serve as the liaison to residential, farm, commercial and industrial members, responding to questions, resolving problems and promoting cooperative energy conservation programs. The Energy Advisor plays a critical role in Maquoketa Valley’s relationships with its members and must possess a high degree of people and communication skills.
The Energy Advisor will assist with internal and external events that promote the Cooperative’s business model and its mission.
The Energy Advisor shall have general knowledge of electrical wiring and be able to provide electrical advice to members and Cooperative.
The Energy Advisor shall have knowledge of energy efficiency practices and have the ability to discuss implementation of these practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended to describe the general nature and level of work being performed by the individual. They are not intended to be construed as an exhaustive list of all responsibilities. The Energy Advisor shall be required to perform any other duties assigned in order to fulfill the objective of the Cooperative.
Provides members with information, responds to questions and concerns, including, but not limited to the following: high bills, billing questions, reliability, outages, voltage questions, metering, tree/brush clearing, employee actions and/or other concerns.
Maintains computer database of all Energy Advisor contacts with members and non-members, and provides monthly report to management and Board of Directors.
Serves as liaison between the member and MVEC to resolve issues including, but not limited to code violations, meter readings, billing errors and/or the diversion of energy.
Ensures that member requests for meter testing are carried out and results made available to member.
Reads meters when requested and provides information for billing.
Responds to member questions regarding upgrading the service, adding loads, potential rebuilds, and permanent disconnects.
Assists in planning and presentation of Cooperative events including Annual Meeting, Member Appreciation, model home, open house, FFA Scholarship home/trade shows and other community activities
Administrates and provides information and assistance on MVEC rebate programs.
Develops and presents safety and energy efficiency programs at schools and community functions
Participates in industry meetings and conferences
Works with cooperative members on energy usage questions.
Performs Energy Auditor duties utilizing analysis equipment and software including blower door.
Provides information to members and contractors on geothermal requirements.
Installs heat plus metering
Responds to member-owned generation inquiries and follows State law and internal processes, including communications with the Engineering Department, to facilitate interconnection.
Maintains a database of all on-site generation details.
Complies with all traffic laws, safety rules and regulations while operating assigned vehicle. Should at all times look out for the safety of the vehicle, its occupants and its load.
Responsible for providing a safe work environment for themselves and all employees working near them.
This position has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to perform the activities necessary to complete work assignments described in the position description. Must be able to organize work to complete deadlines
Must be able learn MVEC programs and policies within reasonable time span, and acquire a knowledge of MVEC’s retail rates and charges. Must become familiar with electric utility operations. Must possess knowledge of public and consumer relation principles and practices.
Must be able to maintain records required to accounting of time and materials
Familiarity with the National Electrical Safety Code, and knowledge of electrical wiring is a plus.
Must be able to perform the activities necessary to complete work assignments described in the duties and responsibilities section.
Must be able to work with a variety of people under varying circumstances.
Must be able to organize work, set priorities and complete assignments with attention to detail and a high degree of accuracy.
Excellent organizational and multi-tasking skills, legible handwriting
Excellent follow through abilities
Self motivated, discreet, resourceful and detail-oriented
Ability to think creatively to solve problems
EDUCATION and/or EXPERIENCE
A High School diploma is required. Associate Degree in Construction, Electrical Engineering, Electric Engineering Technology or equivalent is preferred. Directly related experience beyond the minimum requirement may be substituted for a portion of the education requirement.
At least five year’s progressively responsible experience in customer service in a utility environment or a related field is required.
Experience should include electrical wiring, energy efficient building construction and related areas. An electrician’s license is a plus.
We are one of the largest electric cooperatives in the state of Iowa, providing electric and internet/phone services to 14,000 members in nine east central Iowa counties. With more than 80 years of experience serving local communities, we continue to provide 24/7 service that is safe, affordable, and reliable.
We add value to our members by:
Ensuring electric service is available 99.998% of the time.
Providing electric service at cost.
Deploying MVlink, a smart grid fiber network that connects electronic line equipment and substations to shorten power outages, while also offering the highest internet speeds available in Iowa along with a quality VoIP telephone service.
Respecting the environment by delivering electricity generated from 60% emission and carbon-free resources.
Returning profits to our members through capital credits.
Operating locally with nine directors who are also members, hiring linemen who live in your neighborhood, and providing real people to talk to during business hours.
Supporting our communities through donations, sponsorships and employee volunteer hours.