The Product Delivery Manager is accountable for ensuring the product strategy and vision is embodied in the delivered releases of Fiserv's mission critical mobile banking products. This position is responsible for making product functionality decisions within the software development life-cycle to ensure this vision is delivered to the market in an authentic and timely fashion. One of the primary focus areas of this role would be work with other Fiserv teams and business units to ensure that features delivered through Mobiliti are effectively launched through the different Fiserv distribution channels.
This is a great opportunity to join a team in charge of the industry's leading and most used mobile/tablet banking and payments products. You will play a key role for growing the capability of our product range that currently offers mobile financial services applications for over 2,300 financial institutions and provides services to millions of consumers. This may also be your chance to enter into the fast-paced and challenging area of mobile and tablet technology - a field that is revolutionizing the way consumers manage their financial lives and lead a product line that is extremely well positioned for explosive growth over the next few years. Successful candidates should be comfortable with high degrees of complexity that demand significant cross group collaboration and initiative.
Job Responsibilities: *Work closely with Product Management, Business System Analysts, UX, Development and QA to ensure requirements are interpreted correctly in detailed design specifications and in the construction of the product assigned. *Participate in the evolution of the Product Development Lifecycle (PDLC) *Collaborate and evangelize detailed product roadmap plans, feature details and technical dependencies with other business units and divisions *Collaborate with Fiserv BUs to ensure there is "interlock" with Mobiliti's product plans through effective project management *Lead product launch initiatives across Fiserv to make sure features/capabilities delivered through Mobiliti have the fullest impact to financial institutions and their end users *Manage technical and integration dependencies between Mobiliti and other teams at Fiserv *Lead and coordinate discussions with cross functional teams to troubleshoot and resolve client related issues *Lead technical and operational discussions with clients *Make product functionality decisions and compromises that deliver the maximum amount of business value into products given the inherent constraints of budgets and timeframes. *Participate as a key stakeholder and author in the process of developing product enhancement and feature suggestions that will increase the degree to which products meet market needs. *Serve as the subject matter expert on his/her assigned product. *From time to time, speak to clients and internal stakeholders about areas of their expertise regarding the product. *Participate in the creation of product launch plans, release notes, Operating Level Agreements with partners, and help ensure supporting product documentation exists such as- accurate sales collateral, product functionality Guides, implementation support documentation, etc. *Monitor product usage to observe trends to make data driven decisions for enhancements, new features and products. *Ability to successfully manage relationships with internal development partners to create successful cross-product initiatives. *Influence the creation and modification of operational processes based on a customer and business focus to ensure quality customer and partner interactions.
Job Related Experience: * Minimum 4 years of experience in product management or operational management/business system analysis working through PDLC processes in a large financial services organization or financial services technology provider. * Software development life cycle knowledge, with particular background in Agile philosophies and methodologies *Strong technical understanding of internet and mobile technologies (SMS, Alerts, Real time notifications) strongly preferred *Understanding of integration technologies and dependency management approaches preferred
Additional Skills/Knowledge: *Well-developed negotiation and decision-making skills. *Strong project management and cross-group collaboration skills/experience desired *Entrepreneurial attitude with leadership skills to leverage matrix organizations *Strong communication skills, both oral and written, to concisely communicate key issues/results in a manner appropriate to the audience, including the executive level. *Ability to build relationships with and influence other functional areas as well as external entities. *Discretion and impact of decisions: Makes key decisions that impact operational initiatives. *Organization and time management skills: Operates independently with minimal guidance by management.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.