Under the supervision of the Director of Property Management, the qualified candidate will be responsible for managing and directing the day-to-day operations of select group of first-class retail and office properties (the “Properties”) consisting of approximately 1,500,000 square feet located in the greater southeast and central Florida markets. The successful candidate will be a hands-on manager with commercial property management, operations, and tenant coordination experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Management & Operations:
Conducts daily inspection of the Properties including common areas, grounds and retail spaces for curb appeal, safety and over-all condition.
Establishes and maintains effective working relationships with owners, vendors, employees and tenants.
Coordinates with leasing, accounting, and/or construction teams to ensure the smooth transition and seamless tenant move-ins and move-outs.
Coordinates with construction team on capital improvements and tenant build-outs.
Monitors and directs facilities operations to ensure regular and preventative maintenance tasks are completed on schedule, service requests are completed within 24-48 hours, and curb appeal standards are met.
Oversees service contracts, common area management and property repairs. Ensure the effective bidding of vendor contracts and manages outside vendor execution and performance.
Recommends and manages capital improvements, deferred maintenance and upgrade programs.
Assesses property safety standings and recommends and manages action plan to reduce injuries, damages, loss and claims. Conducts regular safety meetings with vendors and tenants.
Ensures coverage for emergencies, on-call duties, tenant functions, and weekends.
Oversees all tenant management and provides superior customer service.
Work closely with leasing representatives and marketing staff to develop consistent messages in support of project brand. Ensure “Brand Standards” and “The Experience” with visual merchandising, amenities, digital, social media, gift card and Wi-Fi programs, etc.
Work in conjunction with property’s leasing team to execute new and renewal leases to meet or exceed client objectives, in accordance with operating budget or other directives.
Develop and maintain an appropriate level of involvement in community affairs and activities representing both the Properties and its ownership.
Financial:
Develop annual operating budgets and business plans in accordance with ownership requirements, including third party owners.
Responsible for achieving budgeted NOI, maximizing property cash flow, and overall financial performance of the Properties.
Develops cost saving strategies to reduce budgeted expenses including utilities, landscaping, lighting, turnover items, maintenance supplies, office supplies, tenant activities and marketing programs.
Review and analyze all bid summaries for purchase of goods and services per the stated contract process. Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment.
Monitors compliance with laws as they relate to property specific guidelines and occupancy standards.
Develop critical path schedules necessary to track, manage, and connect projects across any team.
Leadership:
Maintains open and clear communication with the tenants, vendors, and other staff members to ensure the vision for the Properties and their operations are adhered to.
Resolves conflicts with utmost professionalism and creates a culture of teamwork and outstanding customer service.
Directs activity of staff, including Marketing, Facilities, Maintenance, and Security, if any.
Reviews and evaluates all processes and procedures. Recommends best practice improvements.
Qualifications:
Minimum of ten (10) years’ experience in managing retail and/or mixed-use preferred.
Construction management and/or tenant coordination experience highly preferred.
CSM, CPM, and/or RPA designations preferred.
Experience with property management related software such as MRI, Yardi, Nexus Payables, PayScan, Building Engines, Smartsheet, and/or VTS helpful.
Related bachelor’s degree or an education/experience combination in the areas of marketing, business administration, real estate (leasing), property management and/or retail management.
