The Billing Quality Control Analyst is responsible for auditing meters and data as they relate to billing. The Analyst serves as the liaison between the meter shop, operations, system design, and member services to address and eliminate metering errors and ensure the accuracy of our members’ bills. The Analyst coordinates field inspections, analyzes billing data, identifies trends, and recommends changes to internal procedures to prevent future issues.
Essential Job Functions:
Use applicable technology to audit meter reads and billing records
Construct, suggest, implement, and monitor internal controls surrounding the metering process to improve accuracy of member billing
Set up regular audits for service locations, meters, multipliers, and rates
Conduct field checks as necessary to validate billing records
Present monthly performance metrics to track meter audit performance
Collaborate with other departments to ensure that quality standards are being maintained when meters are set in the field.
Collaborate with 3rd party vendors to troubleshoot issues
Coordinate with management to ensure compliance and accuracy of billing and meter data.
Identify training opportunities and recommend improvements
Document standard operating procedures to audit billing and metering data and update as necessary
Supports the implementation of billing processes improvement initiatives and processes
Performs project coordination as needed
Support team by being available to help answer questions related to field checks and meter data
Create, expand, and maintain professional and productive working relationships with peers and stakeholders. Work collaboratively with colleagues and fosters a spirit of cooperation in the workplace.
Perform other duties as may be requested or assigned to meet the needs of United Power in the interest of good management practices.
Required Knowledge, Skills, and Abilities:
Comprehensive knowledge of general utility metering, billing procedures, and best practices.
Ability to conduct checks at service locations by reviewing meters, confirming setup, and collecting displayed meter data
Detail oriented, accurate and inquisitive
Excellent written and verbal communication skills
Outstanding interpersonal abilities
Proficient in all applicable software, including Microsoft Office and data entry programs.
Education, Training and Experience:
BA/BS degree or equivalent work experience with proven track record
Desired Experience: Utility billing or Utility meter shop (a plus)
Supervision Received and Exercised:
Receive general guidance and direction from the Senior Billing and Collections Manager
May work on complex problems. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
Under direct supervision of the Senior Billing and Collections Manager
Interaction with a team with diverse backgrounds and temperaments and being an advocate for them.
Front-line representation of United Power through interactions with our Members.
Access to Members’ accounts, personal and private information.
Direct contact with United Power Members
Direct contact with United Power staff
Essential Physical & Mental Requirements:
Majority of time requires sitting, bending at neck, waist, legs, and arms; twisting body; and changing positions at will. Occasional driving, standing, walking, stooping, bending, kneeling, reaching.
Requires repetitive motions with hands and fingers such as keyboarding, use of telephones, cell phones, etc.
Requires close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Noise level in work environment is moderate. Work requires close attention to detail and accuracy and is varied in nature with regular interruptions. Work is subject to regular hours.
Office setting 70% of the time. 30% of the time work may occur outdoors, in a warehouse or maintenance environment (dust, uneven surfaces and all types of weather and temperature variations).
Typical hiring range: $32.662 - $36.070 per hour, at 40 hour per week; grade maximum of $39.479 per hour
In addition to a competitive salary, we offer a generous benefits package that includes an employee retirement plan, 401K with match, paid holidays, vacation & sick leave, medical, dental, vision, short-term disability, long-term disability, and life insurance. For a full list of benefits, please visit our careers page at https://www.unitedpower.com/careers.
United Power is an Equal Employment Opportunity Employer. United Power prohibits discrimination against applicants or employees on the basis of age 40 and over, race, gender identity, sex, sexual orientation, color, religion, military or veteran status, national origin, disability, genetic information or any other applicable status protected by state or local law.
We are interested in every qualified candidate who is eligible to work in the United States. However, this position is not eligible for visa sponsorship.
This position description is not intended to be all-inclusive; an employee will also perform other job responsibilities as assigned by the immediate supervisor or management.
Management reserves the right to change position descriptions, specifications or work schedules to accommodate individuals with disabilities or as the need arises.
This position description does not constitute a written or implied contract of employment.
At United Power, we don’t just employ people — we make them a part of our family.
United Power serves a diverse service territory spread across six counties — Adams, Boulder, Broomfield, Gilpin, Jefferson and Weld — located along Colorado’s northern Front Range. We employ approximately 180 positions with competitive salaries and excellent medical and retirement benefits at three different offices.
Brighton: Our headquarters in Brighton is just 20 miles northeast of downtown Denver. Brighton is a rapidly growing city with all the advantages of Denver, yet still maintains a small town feel.
Coal Creek Canyon: The Coal Creek Canyon office is located at a higher elevation in one of Colorado’s most scenic mountain canyons. Enjoy a working environment surrounded by a mountainous backdrop and living in a tight-knit community.
Carbon Valley Service Center: Located at the intersection of Carbon Valley, just off I-25 and Highway 119, the Carbon Valley Service Center is in close range to our western communities.
All selected applicants are required to complete Section 1 of the Federal Form I-9 (Employment Eligibility Verification) and to provide identification and either proof o...f U.S. citizenship or proof of authorization to work in the U.S. In addition, United Power uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an internet-based system that compares information from an employee's Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records.