Department: IT Cyber Telecom &Network Svcs
Salary/Grade: NEX/21

Job Summary:

Leads network/telecommunication system, product and/or service installation projects.  Supervises and delegates work to other staff members. Partners with users to determine business needs; reviews existing systems and services; recommends cost efficient, state-of-the-art systems, products and/or services ensuring that goals and objectives are attained. 

Specific Responsibilities:

Strategic Planning

• Partners with users to understand network/telecommunication needs.
• Analyzes building infrastructures and recommends and coordinates remedial changes as necessary while evaluating fit of new technologies and ensuring that all systems, products and services meet user business needs.                                                                        

Administration

• Leads medium to large projects.                                                                                                                                                             

Development

• Leads projects that involve the installation, repair and/or adjustment of University network/ telecommunications and related equipment using standard tools and test equipment while following established procedures.
• Coordinates efforts with other Telecom and Network Services' technicians, peers and managers in the analysis of building infrastructure.
• Responsible for the coordination and completion of contracted work.

Performance

• Diagnoses complex hardware, software and/or network malfunctions in accordance with established practices.
• Supervises a staff of Field Operations Technicians to complete orders and repairs while maintaining new and existing copper and fiber outside and inside plant facilities.
• Provides guidance to local technicians (same campus) for completing orders and repairs on a daily basis per Northwestern University standards     

Supervises

• Provides work direction and/or supervises staff such as team members, subordinates, contractors, vendors, students, etc.
• Recommends staff hires/terminations.
• Coaches and mentors staff.
• Manages projects ensuring timelines and deliverables are met and meet expectations.

Miscellaneous

• Performs other duties as assigned.

Minimum Qualifications:

• High School diploma or equivalent required.
• 5 years of communications wiring and installation work experience or comparable accredited technical training is required. 
• Please see information highlighted below.
  • Infrastructure
    • Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
    • Copper and Fiber Cabling Standards
  • Certification/Licensure
    • BICSI

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
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