Details
Posted: 26-Jul-22
Location: Raleigh, North Carolina
Type: Full Time
Preferred Education: 4 Year Degree
Salary: $69,000 - $105,000 (may vary)
Salary Details:
Hiring Range: $69,000- $105,000 (promotional range may vary)
Preferred Education:
4 Year Degree
Internal Number: 2022-00745
Job Description
Do you enjoy working with various networking equipment and finding IT related solutions? Are you looking for an innovative work experience that supports internal and external infrastructures to support and serve City of Raleigh staff and nearly 490,000 residents? Then the City of Raleigh is looking for you!
As an Enterprise IT Senior Network Engineer this position is responsible for implementing and maintaining the various networking equipment and solutions for the City of Raleigh to continue work with innovative and advanced systems for the City’s internal and external network infrastructure.
Working with other members of the Network team, as well as other departments around the City, the Senior Network Engineer will be expected to travel to various City office locations to perform on-going maintenance and management of network hardware and software, planned obsolescence and upgrades, as well as troubleshoot incidents, analyze problems, and monitor systems for performance. This position also works with different departments on new site installations and creating technical requirements.
The IT Department plays a major role in the City’s endeavors toward innovation and was recognized as one of the top Smart Cities to watch in 2022 (StateTech, April 2022) and received the Next Century Cities Charles Benton Next Generation Engagement Award for innovative programs that will use high-speed broadband to improve civic engagement and democratic participation. The City’s IT Department has also been recognized as 2019 Drexel LeBow Analytics 50 Award for Analytics Innovation (2019) and IDC Smart Cities North America Award for Urban Planning and Land Use (2019). IT also works with partners in academia and other local governments on forward-thinking initiatives to improve the quality of life, realize a digital future, and foster economic development in Raleigh.
The City employs more than 4,100 staff across 20 departments that support its nearly 490,000 residents and is consistently ranked as one of the top locations in the nation to live, work and play. Some of those accolades include:
In rankings of all State Capitals, in 2022 Raleigh ranked:
#2 as Safest,
#4 for Economic Well-being,
#6 for Quality of Education and Health - WalletHub, January
Hiring Range: $69,000.00 - $105,000.00 (promotional range may vary)
Duties and Responsibilities
- Monitor IT network infrastructure alerts and events including review of logs and log correlation from disparate subsystems, preparation, and review of custom reports from core switches, firewalls, routers, remote/distribution switches, UPS’s, wireless controllers and AP’s, load balancers, website filtering and proxies.
- In collaboration with the Network Operations Center (NOC) personnel establish and configure network elements for monitoring that adhere to industry best practices and methodologies for monitoring and alerting.
- Ensure all network equipment configuration is managed in a secure and efficient manner.
- Use knowledge of Layer-1 through layer-7 networking technologies to provide end-users with reliable IT solutions.
- Manage network services, workloads and schedules of vendors and suppliers, and foremost the OLA’s and SLA’s governing IT solutions.
- Plan and participate in the life-cycle management of the networking gear, and in the continuous equipment replacement cycle activities.
- Manage inventory of all networking equipment and implement new network infrastructure for new site implementations and site refreshes.
- Create network diagrams and documentation using versioning methodologies to ensure accurate and up to date records of deployed solutions, as well as maintain existing documentation.
- Participate in the network team service desk queue, and efficiently identify and remediate any incidents and problems escalated.
- Manage vendors, suppliers, service providers, and stakeholders during the remediation activities.
- React to alerts, incidents, problems, and requests escalated to the network team.
- Use industry standard troubleshooting tools/equipment/techniques (packet-capture and analysis, protocol analyzers and analysis, logging servers and alerting platforms), as well as experience and imagination in correlation of events to accelerate remediation of impaired IT services.
- Identify bugs and deficiencies in networking hardware or software, come up with remediation plan(s), and successfully implement remedies to identified network anomalies.
- Share understanding of remediation procedures and techniques with teammates (both formally and informally) to preserve knowledge.
- Assist with the management and implementation of network infrastructure related projects, including commissioning of newly constructed facilities, networking hardware and software lease refreshments, upgrades, change requests and incident management, and alike.
- Work with project teams across the IT Department and throughout the city to implement network connectivity solutions.
- Participate in site surveys and assessments for IT outfitting and rite-sizing of gear to match end-user’s requirements.
- Plan new site wired and wireless deployments from design to implementation.
- Travel to various locations around Raleigh, to ensure networking equipment is working optimally.
- This position reports to the Enterprise IT Network Manager in the City of Raleigh Information Technology Department.
Bachelor's degree in information technology or directly related field and five years of professional experience in area related to assignment.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing/Certifications:
Depending on assignment, some positions may require:
- Valid North Carolina Driver's License.
- Cisco Certified Network Professional (CCNP) preferred;
- Cisco Certified Network Associate (CCNA) required
Additional Information
Desired Skills:
- Strong teamwork and interpersonal skills
- Ability to develop effective working relationships with all levels of personnel
- Strong client-service orientation and focus
- Solid written, verbal, presentation, and documentation skills
- Self-motivation, and problem-solving skills
- Expert in management of Layer-2 and Layer-3 and troubleshooting/tuning techniques of related protocols
- Strong knowledge of routing protocols including OSPF, EIGRP, and BGP,
- Experience with IP traffic redistribution, route filtering, load-balancing, and VRF
- Strong understanding of VMware and Virtualization technology
- Strong understanding of Cisco UCS and converged infrastructure
- Strong understanding of VLANs, Subnetting, and IP Provisioning
- Experience with VPN setup and troubleshooting in an enterprise environment
- Hands on experience with Cisco operating systems including IOS and Nx-OS
- Knowledge of wireless services principles and understanding of controller-based Wi-Fi
- Hands on experience with Cisco ASA and/or Palo Alto, or experience with applications of network edge security in standards-based security appliances
- Experience with Cisco Identity Services Engine.
- Experience with VoIP is highly desirable (concepts, their application and setup, troubleshooting)
- Experience with MPLS is highly desirable (concepts, their application and setup, troubleshooting)
- Experience with F5, NetScaler, or comparable load-balancing technologies is highly desirable
- Knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies - ITILv3 Certification is desirable
ADA and Other Requirements:
Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.
Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.
Working Conditions:
Work is routinely performed in an indoor, office environment.
Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
