WORKING JOB TITLE:

Client Manager - Acute

JOB SUMMARY:

The successful candidate selected for this position as a Client Manager will work independently and with limited supervision to provide service for members by driving penetration of contracts and implementation of supply chain solutions. Identify savings opportunities in the supply chain setting, increasing the client's utilization of supply chain contracts and programs, and make recommendations of products and solutions. Our client management team is sales driven through current member relationships, maximizing the hands-on approach to drive value and cost savings initiatives. The Client Manager helps understand where we can leverage our contracting to provide additional value; and provide support where seems applicable outside our GPO channel.

The location of this job will be flexible within the United States.

KEY RESPONSIBILITIES:

• Partner with member account team on development of a member plan (penetration of contracts) and implementation of new solutions
• Facilitate implementation of contracts to ensure maximum value gained from the member account plan by tracking savings, reporting, and providing resolution.
• Ensure VHPC competitiveness and position as a trusted advisor by informing member of industry trends and associated capabilities.
• Partner with product advisors to ensure member utilization of tools to maximize value and use output to support member plan.
• Identify and implement opportunities including signing of LOCs/LOPs, identification of sign off savings, and documenting in savings plan.
• Facilitate sales targeting for suppliers.
• Gather information to assist members with contract decisions and business reviews.

• Support rollout of new or renewed contracts to ensure timely implementation.
• Resolve contract pricing discrepancies, ensure catalog is maintained appropriately
• Maintain individual sales pipeline.
• Maintain activity through Salesforce/CRM.
• Serve as a liaison for the account and are responsible to support sales and service.
• Develop strategic partnerships on innovative and market-leading contracts, tools, and solutions.
• Develop member account plans, which drive growth in the business partnership by identifying, prioritizing, and implementing high value projects, and delivering strong support and customer service.
• Utilize tools, knowledge, and expertise to implement cost saving methods to positively influence member results.
• Align strategic account needs with solutions and alternatives to drive growth, value, and revenue.
• Conduct quarterly business reviews with senior executives to develop action plans.
• Develops project plans, goals and objectives in collaboration with project and department leadership.
• Provides professional and/or technical leadership in the execution of day-to-day project activities.
• Participate in institutional task forces and other special committees related to the achievement of goals and objective.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

ADDITIONAL KNOWLEDGE AND SKILLS:

• Advanced proficiency with MS Office (Excel-pivots, VLOOKUPS)
• Energetic self-starter with a passion for customer service
• Excellent verbal and written communication skills required
• The ability to interact professionally with vendors, customers, and co-workers
• Prioritization skills in balancing the needs of internal/external customers
• Strong relationship building skills
• The ability to focus on the customer's needs & manage multiple priorities
• Attention to detail, organizational and problem resolution skills
• Various other tasks and/or projects, as assigned by the leadership team
• Group Purchasing Organization and/or contract knowledge preferred

TECHNICAL CAPABILITIES:

PROJECT MANAGEMENT (ADVANCED):- Planning, organizing, and managing resources to successfully complete specific project goals and objectives.

PROCESS IMPROVEMENT (ADVANCED):- Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

GAP ANALYSIS (ADVANCED):- Analyzes the difference between the current and desired state. The ability to draw appropriate and valid conclusions from data presented, sifting through data to determine the most significant elements. Identifying common elements and themes in situations and actions, recognizing cause and effect relationships.

FINANCIAL PROCESSES (ADVANCED):- Proficiently monitors costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.

CORE ACCOUNTABILITIES:

• Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams.
• Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution.
• Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas.
• Team Interaction: Acts as a go-to resource for colleagues with less experience; may lead small project teams.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (P3):

• Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

DELIVERING EXCELLENT SERVICES (P3):

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

ENSURING HIGH QUALITY (P3):

• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

MANAGING RESOURCES EFFECTIVELY (P3):

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

FOSTERING INNOVATION (P3):

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.